Summary
Overview
Work History
Skills
Certification
Languages
Timeline
BusinessAnalyst

Lumier Rodriguez

8+ PMP in the HealthCare Industry
Fort Lauderdale,United States

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

10
10
years of professional experience
2
2

Certificates

Work History

Project Manager & Training Specialist HHAeXchange

01.2022 - Current
  • Identified plans and resources required to meet project goals and objectives
  • Led the creation of tools and software systems for operational training and development
  • Conducted utility assessments for product evaluation and emerging technology selection by government entities
  • Collaborated with users to analyze, resolve issues, and develop requirements for software system modifications and enhancements
  • Facilitated meetings for escalated accounts, achieving customer retention with an ARR of $13,000 - $50,000

Implementation Specialist & Project Manager

HHAeXchange
11.2019 - 01.2022
  • Managed project scope and timelines by working closely with product owners, managers, business analysts, and QA managers
  • Acted as Scrum Master for developers, removing impediments, leading scrum ceremonies, and fostering effective teamwork
  • Communicated effectively with stakeholders, designers, developers, and technical team members
  • Proficient in Microsoft Windows operating systems and the Microsoft Office suite

Client Support QA & Training Supervisor

HHAeXchange
04.2019 - 11.2019
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Developed training programs to keep staff updated on business changes
  • Designed and implemented training materials for new hires and established a training program for internal employees
  • Cross-trained departments to enhance internal workflow and educated staff on Medicare/Medicaid structure and compliance
  • Ensured HIPAA compliance for handling sensitive patient, insurance, and medical information
  • Managed, created, scheduled, and planned operations in-service for system updates and staff knowledge growth

Software Support Supervisor

HHAeXchange
02.2017 - 04.2019
  • Monitored system issues and managed escalations raised by representatives
  • Installed and maintained continuous support for the internal office network
  • Acted as the primary contact for beta testing and off-hour escalations
  • Developed "How To" guides to address frequent problems or issues
  • Held weekly meetings with development to review system performance and discuss future software enhancements

Software Support Team Leader

HHAeXchange
05.2015 - 02.2017
  • Managed and monitored team performance, providing essential information to managers
  • Served as the primary contact for VIP accounts and off-hour escalations
  • Collaborated with department managers on large projects, such as implementing the company's largest accounts

Customer Software Support

HHAeXchange
08.2013 - 05.2015
  • Diagnosed and resolved customer issues via phone and email
  • Reviewed and followed up on internal tickets, tasks, and projects assigned by management
  • Handled a high volume of calls/tickets, multitasked, and effectively managed client and shift priorities
  • Troubleshot issues over the phone, occasionally utilizing remote desktop-sharing utilities

Skills

  • Change Management Process
  • Project Management
  • Project Documentation
  • Budgetary Controls
  • Strategic Business Planning
  • Management
  • Information Analysis
  • Healthcare Information
  • Software as a Service (SaaS)
  • Software Quality Assurance Testing
  • Brand Awareness Understanding
  • NoSQL Databases

Certification

  • Agile with Atlassian Jira - Coursera
  • Project Management Principles and Practices Specialization - Coursera
  • Agile Project Management - Coursera

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Project Manager & Training Specialist HHAeXchange

01.2022 - Current

Implementation Specialist & Project Manager

HHAeXchange
11.2019 - 01.2022

Client Support QA & Training Supervisor

HHAeXchange
04.2019 - 11.2019

Software Support Supervisor

HHAeXchange
02.2017 - 04.2019

Software Support Team Leader

HHAeXchange
05.2015 - 02.2017

Customer Software Support

HHAeXchange
08.2013 - 05.2015

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Lumier Rodriguez8+ PMP in the HealthCare Industry