Jasmin Luna
Chicago,Illinois
Summary
Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Hardworking and passionate job seeker with strong organizational skills eager to secure this job position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Quality Assurance
OSI Group LLC
08.2023 - Current
- Conducting Pre Operation inspections in order to efficiently comply with Good Manufacturing Practices before releasing a room
- Enhanced product quality by implementing rigorous testing identifying areas for improvement.
- Reduced defect rates by promptly addressing issues found through meticulous attention to detail during testing phases.
- Played an integral role in successful audits by maintaining detailed records of all Quality Assurance activities to demonstrate compliance with industry regulations and standards.
- Maintained a strong understanding of client specifications and requirements, enabling accurate assessment of product performance against established criteria.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Inspected products and worker progress throughout production.
Customer Service Representative
Sally Beauty Holdings Inc.
04.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Lead
Burlington Coat Factory Distribution Center
10.2020 - 03.2023
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Production Worker
Novolex, Bagcraft Packaging
01.2021 - 09.2022
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Education
High School Diploma -
Our Lady of Tepeyac High School
2228 S Whipple St, Chicago, IL 6062305.2020
Skills
- Attention to detail
- Process improvement
- Quality Assurance Background
- Continuous improvement
- Team collaboration
- Regulatory compliance
- Materials Handling
- Product Packaging
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Assurance
OSI Group LLC
08.2023 - Current
Customer Service Representative
Sally Beauty Holdings Inc.
04.2023 - 07.2023
Production Worker
Novolex, Bagcraft Packaging
01.2021 - 09.2022
Customer Service Lead
Burlington Coat Factory Distribution Center
10.2020 - 03.2023
High School Diploma -
Our Lady of Tepeyac High School
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