Luna Appling
Port Chester
Summary
Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities as well as cleaning/ organization all while maintaining a Polite, nice and enthusiastic demeanor
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Healthy Fit Gym for Women
06.2022 - Current
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Made and scheduled Appointments for personal trainers/ Pilates instructors/ Group exercise instructors and staff
- Maintained a clean and organized gym in real time ( Organized weights, Wiping down surfaces, Laundry and towels, Restocking, vacuuming , etc)
- Worked and trained several incoming employees
- Multitasking With customer service, Personal requests, cleaning/ Organizing while maintaining a positive attitude
- Always greet members with a smile and an inquiry about day
- Also babysat in the daycare weekly entertaining children while Mom did workout
- Greeted visitors warmly and directed them to correct personnel or office.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted in the management of the company's social media accounts.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Coordinated company events with venues and advised staff of pertinent details.
- Assisted pop up shops and Retail workers that came to advertise the gym
- Handled tours and information to new members when Manager wasn't available or here
- Texting and sending out marketing campaigns to new/ old/ and current members about promotions, deals, and notices
Babysitting
Family/ Friends/ Neighbors / Referred
08.2018 - Current
- Developed trusting relationships with both parents and children
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Followed strict confidentiality guidelines regarding family information shared during babysitting sessions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Played games and organized activities for children
- Made Lunch, dinner for the kids
- Learning to be patient
- Multitasking with multiple children on hand
- Maintaining a positive and outgoing attitude
- Cleaning and maintaining a organized household and space
- housekeeping
Animal Shelter Attendant/ Dog Walker/ Volunteer
Kent Animal Shelter
01.2011 - Current
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Increased animal socialization by engaging in regular playtime sessions with both dogs and cats at the shelter.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Trained new volunteers, sharing best practices and enhancing team efficiency.
- Maintained clean and safe environments for animals, ensuring their well-being.
Event Decorator
Family Business
09.2022 - 03.2023
- Assisted Aunt with party decorating for large events
- Decorations ( Balloon arches, Banners, Etc)
- Customer service and waitressing
Child Birthday Party Supervisor/Event Coordinator
The Play Place Usa
03.2022 - 06.2022
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Customer service/ Front desk
- Good with children- Would organize games and activities for their birthdays
- Resolved any customer service issues that arose during the event.
- Monitored guest attendance and managed entry and exit procedures accordingly.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Developed creative games and activities to keep children entertained.
- Coordinated and allocated equipment, supplies and staff for events.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Trained and supervised junior staff, delegating tasks to ensure efficient operation.
- Efficiently cleaned and set up for the next party
Sales/Retail Worker
Lola New York
11.2021 - 02.2022
- Organized Clothes and merchandise
- Handled returns and exchanges according to company policies.
- Worked Front desk
- Packaged gifts during the busy christmas season
- Helped customers find what they were looking for/ Wth any questions and concerns
- Housekeeping
- Customer service
- Drove sales using upselling and cross-selling strategies.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
Esthetician -
Academy Of Skin And Beauty
White Plains, New York05-2025
High School Diploma -
Harrison High School
Harrison, NY06-2022
Marketing - Marketing/ Psychology
Westchester Community College
Valhalla, NYSkills
- Problem solver
- Multitasker
- Overachiever
- Great work ethic
- Efficient and quick learner
- Bilingual - Spanish and English
- Patient and understanding
- Good with people of all ages
- Passionate about excelling at whatever i'm working at or on
- Won't be able to take a break until everything is good and settled and handled
- Cleanliness and Organization is very important to me
Education and Training
true
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Decorator
Family Business
09.2022 - 03.2023
Front Desk Receptionist
Healthy Fit Gym for Women
06.2022 - Current
Child Birthday Party Supervisor/Event Coordinator
The Play Place Usa
03.2022 - 06.2022
Sales/Retail Worker
Lola New York
11.2021 - 02.2022
Babysitting
Family/ Friends/ Neighbors / Referred
08.2018 - Current
Animal Shelter Attendant/ Dog Walker/ Volunteer
Kent Animal Shelter
01.2011 - Current
Esthetician -
Academy Of Skin And Beauty
High School Diploma -
Harrison High School
Marketing - Marketing/ Psychology
Westchester Community College
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