Luna Bacon
Seattle,WA
Summary
Experienced Analytical Accounts Receivable Manager with a proven track record of successfully overseeing and managing teams of 3 to 10 members. Skilled in financial activities, including the preparation of financial statements and general ledger tasks. Proficient in utilizing CRM, EHR, ERP software for efficient accounts receivable processing and collections. With 11 years of hands-on experience in healthcare and accounting industries, an effective leader in training, work allocation, and problem resolution.
Overview
12
12
years of professional experience
Work History
Student Accounts Manager
Cornish College of the Arts
11.2024 - Current
- Managed the Student Accounts Office, overseeing the collection of $29MM annually in revenue.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Built relationships with 450 students through effective communication and quick response, resulting in long-term loyalty and improved collections
- Collected 1.5M in under 3 months of aged receivables for the University
- Redesigned website in first 3 months of hiring as well as build policy manuals
- Manage all aspects of student accounts for undergraduate and non-matriculated programs.
- Advise students and parents regarding college financial situations with a firm yet compassionate approach.
- Administer monthly payment plans for all programs.
- Negotiate deferred tuition contracts for past due accounts.
- Apply financial aid to students' accounts within regulatory guidelines.
Disburse financial aid refunds to students and parents within regulatory guidelines.
Develop and administer student account and bad debt policy and procedure, including creating account billing schedules and determining billing policy, late fee, and refund schedules. - Track past due accounts and strategize appropriate actions to take, such as contacting collection agencies.
- Manage and update the Student Accounts Office database within the college system to charge students tuition and fees accurately and refund students appropriately for dropped courses.
- Accurately report all collections to the Finance Office.
- Manage meal plans and housing payments.
- Collaborate with the College's Financial Aid Office to monitor compliance with government and private lending regulations.
- Supervise Student Accounts staff, including hiring and training staff, establishing work schedules, and conducting annual performance reviews.
Analyze all withdrawing students' situations for the Department of Education Refund Recalculation Function.
Founder
BillingJoy
07.2022 - 12.2024
- Founded BillingJoy and managed end to end revenue cycle for 3 to 5 practices simultaneously
- Implemented an AR follow up process and tool, reducing overdue accounts by 30% and improving cash flow by $500,000 annually.
- Stayed current on new medical information and changes in medicine and licensing requirements as well as HIPPA and Stark Laws
- Led business development efforts, acquiring new clients and expanding the company's market presence
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately..
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
Business Manager
Washington State Ballpark Public Facilities District
04.2021 - 07.2022
- Efficiently managed office operations for the Washington State Ballpark Public Facilities District, ensuring smooth and organized administrative processes
- Oversaw the coordination of schedules, meetings, and appointments, optimizing time management and productivity
- Developed and implemented efficient filing systems, resulting in improved document organization and retrieval
- Interviewed and recruited new talent for department and Board
- Maintained inventory controls and ordering for the office
- Provided exceptional customer service to clients and visitors, creating a positive and welcoming environment
- Assisted in budget management and expense tracking, contributing to financial efficiency
- Successfully managed an annual budget of 12M, ensuring accurate asset management and expense tracking
- Tasked with annual state audit and completed it as required, ensuring compliance with regulations and maintaining transparency
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Care Specialist
Smartsheet
12.2020 - 04.2021
- Managed approximately 15 incoming calls and closed cases per day in Salesforce, ensuring timely resolution and customer satisfaction
- Top 5% of Financial Care team in closing cases regarding EFT, ACH, check, and other payment inquiries
Customer Service Representative
Metropolitan Animal Specialty Hospital
06.2020 - 12.2020
- Provided exceptional customer service as a representative for the Dermatology department at Metropolitan Animal Specialty Hospital, addressing new patient and existing client concerns with professionalism and empathy
- Managed Cornerstone schedule for doctors, billing processes, including insurance claims, receipt generation, and payment processing, ensuring accuracy and timeliness
- Trained and mentored 5 other receptionists, sharing best practices and fostering a supportive and collaborative work environment
Billing Manager
Los Angeles LGBT Center
04.2018 - 03.2020
- Maintained in-depth knowledge of clinician (Health Care Financing Administration - HCFA 1500) and clinic (Universal Billing - UB-04) billing claim forms
- Implemented effective resolutions for account receivables, resulting in the recovery of $500,000 in outstanding and bad debt claims within a span of three months
- Supervised a team of seven in the Accounts Receivable department, ensuring efficient and accurate handling of billing and collections processes
- Successfully managed multiple facility AR claims and collections, while maintaining billing cycle charges, reviewing explanation of benefits, and initiating appeals
Billing Supervisor
KLEAN Treatment Centers
06.2017 - 04.2018
- Led a team of 7 in a comprehensive process overhaul, achieving a 50% reduction in invoice processing time and enhancing team productivity by 25%.
- Streamlined the accounts receivable workflow by integrating CRM and ERP system, cutting manual entry errors by 50% and accelerating month-end close by 4 days.
- Mentored and developed a high-performing team, leading to a 20% improvement in collection rates and a 80% reduction in staff turnover.
- Collaborated with cross-functional teams to resolve complex billing disputes, recovering $500,000 in outstanding payments
- Analyzed and reported on receivables trends, providing actionable insights that led to a 5% improvement in cash flow forecasting accuracy.
Billing Specialist
R&O Billing and Consulting
08.2014 - 04.2017
- Mentored and developed a high-performing team, leading to a 20% improvement in collection rates
- Responsible for training a team of 40 associates and revenue of 12M annually
- Collaborated with cross-functional teams to resolve complex billing disputes, recovering $800,000 in outstanding payments and improving client satisfaction
Administrative Assistant
A-Fordable Billing Solution
08.2013 - 08.2014
- Opened and properly distributed incoming mail including 2000 pieces of mail daily to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associates Degree -
California State University, Northridge
Northridge, CA01.2013
Accomplishments
- Trained over 50 staff members on insurance benefits and general healthcare terminology from administrative staff to medical directors.
- Managed and retained 3 union and non-union staff members at the LGBT Center during my employment as Billing Manager while improving processes and adding visibility to Management staff.
- Bookkeeping certification (Coursera, 2024)
Timeline
Student Accounts Manager
Cornish College of the Arts
11.2024 - Current
Founder
BillingJoy
07.2022 - 12.2024
Business Manager
Washington State Ballpark Public Facilities District
04.2021 - 07.2022
Customer Care Specialist
Smartsheet
12.2020 - 04.2021
Customer Service Representative
Metropolitan Animal Specialty Hospital
06.2020 - 12.2020
Billing Manager
Los Angeles LGBT Center
04.2018 - 03.2020
Billing Supervisor
KLEAN Treatment Centers
06.2017 - 04.2018
Billing Specialist
R&O Billing and Consulting
08.2014 - 04.2017
Administrative Assistant
A-Fordable Billing Solution
08.2013 - 08.2014
Associates Degree -
California State University, Northridge
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