Silvia Luna
Pomona,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Head Cashier Supervisor
Superior Grocers
Corona
10.2024 - Current
- customer service
- 10 keys
- bilingual
- management skills
- strong communicator
- ability to multitask
Billing Administrator
Gilbert Company
Pomona, CA
09.2019 - Current
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Investigated and resolved issues to maintain billing accuracy.
- Revised orders, finalized invoices and created billing logs.
Head Cashier
99 Cent Only Store
Huntington Beach, CA
03.2018 - 05.2024
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
Leader
Portlogistics
Chino Hills, CA
12.2017 - 03.2019
- Complied with company policies, objectives and communication goals.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Developed and monitored weekly staff schedules.
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Garey High School
Pomona, CA05.1998
Skills
- Invoice processing
- Data entry
- Billing accuracy
- Collections management
- Customer communication
- AS-400
- Bilingual communication
- Time management
Timeline
Head Cashier Supervisor
Superior Grocers
10.2024 - Current
Billing Administrator
Gilbert Company
09.2019 - Current
Head Cashier
99 Cent Only Store
03.2018 - 05.2024
Leader
Portlogistics
12.2017 - 03.2019
High School Diploma -
Garey High School
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