Luna Bender
Port Saint Lucie
Summary
I am a passionate Wine and Spirits Industry Professional with over a decade of experience in sales and customer service. Being skilled in event coordination, wine and food pairing, and multilingual communication, I can elevate customer experiences and bring great value to my employer.
the evolving wine and spirits sector.
Overview
14
14
years of professional experience
Work History
Music instructor
Bender Conservatory of Music
Williamsburg
04.2021 - 12.2025
- Provided instruction for violin, viola, piano, and cello students, enhancing their musical skills and knowledge.
- Managed office administration tasks to support daily operations and enhance communication.
- Evaluated student progress through periodic assessments, providing additional support to advance technical and musical proficiency.
- Organized and led recitals and performances, highlighting students' skills and boosting their confidence.
- Developed personalized lesson plans for diverse student skills.
Advanced Knowledge Based Wine Service Advocate
Wegmans Food Market
SHORT PUMP
10.2018 - 06.2021
- Assisted in special wine events, enhancing attendee satisfaction through engaging experiences.
- Supported restaurant wine orders, optimizing service efficiency.
- Scheduled tastings for breweries, fostering collaboration with vendors and strengthening partnerships.
- Managed wine displays, ensuring efficient inventory organization.
- Analysed customer preferences to tailor wine recommendations, resulting in increased customer satisfaction and repeat business for specialty wine orders.
- Collaborated with vendors to streamline order processes.
- Partnered with on-site restaurants to fulfill wine orders, enhancing inter-departmental cooperation and contributing to overall store profitability.
Cheese Customer Service
Wegmans Food Market
Ashburn
02.2018 - 10.2019
- Guided customers in selecting desired cheeses through expert knowledge and personalized service.
- Cut cheese, packaged products, and replenished shelves to ensure optimal product availability.
- Fulfilled catering orders and prepared Grab 'n Go and Better Together Trays to meet customer needs.
Office Coordinator
Loudoun Choral Society
Ashburn
09.2014 - 02.2018
- Event and schedule coordination.
- Maintain positive client relationships.
- Executed various office tasks including scanning, printing, and organizing mail.
Waitress
Jonathan's Restaurant
Moneta
01.2015 - 05.2015
- Managed restaurant reservations efficiently.
- Prepared buffet items for service.
- Provided general customer service in restaurant.
Front Desk Associate
Marriott Residence Inn
Hattiesburg
09.2012 - 11.2012
- Room reservation.
- Check-in/ Check-out hotel guests.
- Review daily reports, general copying, faxing, and printing.
Customer Relations Agent
Singapore Marriott Hotel
SINGAPORE
10.2011 - 05.2012
- Managed restaurant reservations efficiently.
- Oversaw inventory management for food and supplies to ensure operational efficiency.
- Provided general service to hotel guests.
Education
Business Administration - Bachelor's
Jilin University of Finance and Economic
CHANGCHUN, CNSkills
- Wine and food pairing
- Wine and beer tastings and sales
- Event coordination
- Office administration
- Customer Service
- Multilingual
- Microsoft Office
- Scheduling Systems
- Data Systems
- Customer engagement
- Attention to detail
- Adaptability
- Event Coordination
Languages
- English, Native
- Mandarin Chinese, Native
Personal Information
Willing To Relocate: Anywhere
Timeline
Music instructor
Bender Conservatory of Music
04.2021 - 12.2025
Advanced Knowledge Based Wine Service Advocate
Wegmans Food Market
10.2018 - 06.2021
Cheese Customer Service
Wegmans Food Market
02.2018 - 10.2019
Waitress
Jonathan's Restaurant
01.2015 - 05.2015
Office Coordinator
Loudoun Choral Society
09.2014 - 02.2018
Front Desk Associate
Marriott Residence Inn
09.2012 - 11.2012
Customer Relations Agent
Singapore Marriott Hotel
10.2011 - 05.2012
Business Administration - Bachelor's
Jilin University of Finance and Economic