Luna Brambila Meraz
Waukesha,WI
Summary
Dependable individual who provides successful fast, high-quality customer service to guests in work settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management. An enthusiastic, dependable candidate with a positive attitude who has an engaging personality.
Overview
5
5
years of professional experience
Work History
Server
Good Eats Cafe
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
First Watch Daytime Cafe
06.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Hostess/Server
Olive Garden
10.2021 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Retail Sales Associate
Icon
10.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Server
El Sol De Mexico
05.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier
Target
10.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Associate of Arts - Interior Design
Waukesha County Technical College
Pewaukee, WI03.2026
High School Diploma -
Waukesha South High School
Waukesha, WI06.2020
Skills
- Hospitality Service Expertise
- Natural Leadership
- Guest Relations Management
- Cash Handling
- Sales Expertise
- Pos Operation
- Item Promotion
- Service Prioritization
- Cool Under Pressure
- Stocking and Replenishing
- Suggestive Selling
- Food Sales and Promotion
- Menu Memorization
- Dining Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Good Eats Cafe
05.2023 - 09.2023
Server
First Watch Daytime Cafe
06.2022 - 04.2023
Hostess/Server
Olive Garden
10.2021 - 06.2022
Retail Sales Associate
Icon
10.2020 - 08.2021
Server
El Sol De Mexico
05.2019 - 03.2020
Cashier
Target
10.2018 - 04.2019
Associate of Arts - Interior Design
Waukesha County Technical College
High School Diploma -
Waukesha South High School
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