Luna Consbruck
Costa Mesa,CA
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.
Overview
4
4
years of professional experience
Work History
Quality Assurance Analyst
Team TruTech
09.2021 - Current
- Conducted thorough testing and analysis of software applications to ensure functionality, usability, and quality standards.
- Monitored process checks for proper completion and correct frequency.
- Communicated effectively with developers and product managers to convey technical issues and propose solutions.
- Collaborated with cross-functional teams to identify, report, and track software defects, improving product stability.
- Developed and executed comprehensive, test cases and test scripts, enhancing overall product stability.
- Contributed to continuous improvement of testing processes, resulting in streamlined workflows and accelerated release cycles.
Special Needs Childcare Provider
Independent
05.2023 - 08.2023
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided dedicated care and support to children with special needs, fostering a positive and inclusive environment.
- Implemented knowledge of psychological support such as Applied Behavioral Analysis (ABA) to reinforce adaptive behaviors and reduce challenging behaviors.
- Developed personalized strategies and activities to address individual needs and promote skill development.
- Demonstrated patience, empathy, and adaptability in managing challenging situations and behaviors.
- Established strong rapport with parents, cultivating partnership that enhanced the child's overall support system.
- Utilized positive reinforcement strategies to motivate and encourage, skill acquisition, enhancing child's self-confidence and progress.
Cashier/Play Attendant/Server Assistant
G&H Glendale
06.2019 - 07.2021
- Demonstrated exceptional proficiency in managing cashiering duties by efficiently utilizing the Square POS system.
- Assisted in resolving customer inquiries and concerns.
- Took on the crucial role of ensuring the safety and enjoyment of children through attentive supervision of various activities.
- Collaborated seamlessly with team members during peak hours to streamline food service operations.
- Adapted to fast-paced environments and upheld the restaurant's reputation for excellence.
- Showcased exceptional event hosting skills by skillfully setting up restaurant with decorations, utensils, plates, and glassware.
- Demonstrated a high level of expertize as a barista, proficiently operating espresso machines and crafting a wide range of beverages.
- Spearheaded the development of an innovative activities program that significantly enhanced customer engagement and satisfaction.
- Drove a remarkable 15% increase in monthly membership purchases by creating inviting offerings and delivering exceptional customer service.
Education
Bachelor of Arts - Psychology
Chapman University
Orange05.2023
Associate of Arts - Psychology
Pasadena City College
Pasadena, CA12.2021
Associate of Arts - Social Sciences
Pasadena City College
Pasadena, CA12.2021
Skills
- Quality Assurance Controls
- Issue Resolution
- Project Management
- Testing Plans
- Software System Testing
- Peer Relationships
Timeline
Special Needs Childcare Provider
Independent
05.2023 - 08.2023
Quality Assurance Analyst
Team TruTech
09.2021 - Current
Cashier/Play Attendant/Server Assistant
G&H Glendale
06.2019 - 07.2021
Bachelor of Arts - Psychology
Chapman University
Associate of Arts - Psychology
Pasadena City College
Associate of Arts - Social Sciences
Pasadena City College
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