Luna Contreras
Durham,NC
Summary
Dynamic team player and exceptional communicator, adept in beverage preparation and espresso machine operation. At Cocoa Cinnamon, I fostered a loyal customer base and trained new employees, enhancing sales and customer satisfaction. Fluent in Spanish, I excel in fast-paced environments, demonstrating outstanding customer service and cash handling skills.
Overview
4
4
years of professional experience
Work History
Barista
Cocoa Cinnamon
Durham, NC
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Cashier
Yaya Tea
Durham, NC
08.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
Waitress
Chicken Bee
Durham, NC
03.2022 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
Cashier
Chipotle
Durham, NC
03.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associates Of Arts - Lawyer
Durham Tech
Durham, NCSkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Espresso machine operation
- Beverage Preparation
- Excellent memory
- Menu Memorization
- Fluent in Spanish
Timeline
Barista
Cocoa Cinnamon
04.2023 - Current
Cashier
Yaya Tea
08.2022 - 10.2022
Waitress
Chicken Bee
03.2022 - 08.2022
Cashier
Chipotle
03.2021 - 10.2021
Associates Of Arts - Lawyer
Durham Tech