Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luna Major

Houston,TX

Summary

A versatile front desk assistant committed to giving guests the best possible service. Skilled in providing information, completing fast check-in or check-out procedures, and promptly and accurately responding to inquiries. Providing engaging service and cultivates a positive relationship with both clients and colleagues.

Overview

6
6
years of professional experience

Work History

Front Desk Assistant

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Houston, TX
01.2025 - 08.2025
  • Assisted guests with check-in and checkout procedures, including taking payments for room charges.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Updated room availability status for front office system and property management software system.
  • Performed data entry tasks into computerized systems accurately and efficiently.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
  • Responded promptly to emails from guests concerning their stay at the apartment .

Server

Olive Garden
San Jose, CA
10.2024 - 08.2025
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Greeted guests and provided menus.

Store Associate

IN N OUT
San Jose, CA
08.2022 - 10.2024
  • Maintained cleanliness of work area by sweeping, mopping, dusting, and disposing of trash properly.
  • Inspected food products for quality and freshness, ensuring compliance with company standards.
  • Restocked supplies such as napkins, condiments, as needed throughout the shift.
  • Provided assistance to co-workers when needed during peak business times.
  • Responded quickly to customer inquiries about product availability or ordering information.
  • Cleansed utensils after each use in accordance with sanitation guidelines.
  • Stocked shelves with products according to company guidelines.
  • Stocked shelves with various food items in an organized manner.
  • Communicated effectively with fellow associates regarding daily tasks and assignments.
  • Operated cash registers to process customer orders accurately and efficiently.
  • Assisted customers in locating desired products while providing excellent customer service.

Merchandiser

California great america
Santa Clara, CA
08.2019 - 08.2020
  • Independently managed merchandise store, creating a welcoming environment for guests.
    Organized and folded clothing items to maintain attractive displays and boost sales.
    Handled customer orders efficiently, ensuring smooth checkout and payment processing.
    Engaged with visitors to enhance experiences, providing detailed product and park information.
    Developed strong communication skills through interactions with diverse guests and addressing inquiries.
    Received positive feedback from supervisors and customers for exceptional service and reliability.
  • Prepared reports outlining performance metrics such as sales figures, margin rates.
  • Performed weekly stock checks to ensure accuracy of inventory levels in the store.
  • Created and implemented merchandising plans for new product lines.
  • Ensured that products were stocked properly according to planogram specifications.

Education

High School Diploma -

Piedmont Hills High School
Danese, WV
05-2021

Some College (No Degree) -

Texas Southern University
Houston, TX

Skills

  • Customer service
  • Cash handling
  • Problem solving
  • Multitasking and organization
  • Hospitality services
  • Communication skills
  • Patience and empathy
  • Special needs experience
  • Early childhood education
  • Child development
  • Parent communication
  • Child assessment

Timeline

Front Desk Assistant

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01.2025 - 08.2025

Server

Olive Garden
10.2024 - 08.2025

Store Associate

IN N OUT
08.2022 - 10.2024

Merchandiser

California great america
08.2019 - 08.2020

High School Diploma -

Piedmont Hills High School

Some College (No Degree) -

Texas Southern University

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