My passion is to put myself through accounting school while during a job i love until i can reach to my desired occupation as a Accounting Manager for my own company if not a prestigious company
Luna Martindale
Manager
Dallas,TX
Summary
Professional leader with proven expertise in operations management and customer engagement, honed at Whataburger Restaurants and Banks DIH Ltd. Excelled in optimizing workflows and enhancing service standards, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in staff management and data analysis, adept at driving performance and quality control.
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Whataburger Restaurants
07.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
Accounts Clerk
Banks DIH Ltd
06.2008 - 04.2019
- Set up and updated Excel spreadsheets to track financial data.
- Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Maximized resource utilization by optimizing workflows, leading to a reduction in operational costs.
- Leveraged data analysis skills to monitor performance metrics, driving informed decision-making processes within the organization.
- Reduced waste by conducting regular audits to identify areas for improvement.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
Education
High School Diploma -
Christ Church Secondary
Guyana SA 05.2001 -
Skills
Staff management
Operations management
Customer engagement
Recruitment
Shift management
Staff scheduling
Supervisory skills
Order delivery practices
Pre-shift walk-through
Kitchen oversight
Quality control
Accomplishments
- Supervised team of 25 staff members per shift.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
ServSafe Food Protection Manager Certification - National Restaurant Association.
Interests
Timeline
Restaurant Manager
Whataburger Restaurants
07.2019 - Current
Accounts Clerk
Banks DIH Ltd
06.2008 - 04.2019
High School Diploma -
Christ Church Secondary
05.2001 -
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