Luna Olguin-candelaria

Team Member

Chick-fil-A

08.2024 - Current

Learned all required tasks quickly to maximize performance.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Addressed and resolved customer complaints in polite and professional manner.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assisted customers in selecting merchandise best suited to needs.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Achieved high level of customer service with thorough product knowledge and attentive assistance.
Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Improved customer satisfaction by quickly helping each person find desired items.
Fostered positive work environment, leading by example and offering support to team members as needed.
Reduced wait times for customers by implementing more efficient checkout process.
Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Greeted guests pleasantly and answered menu questions.
Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
Used proper techniques to prepare food and ingredients.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Operated register to process payments and collect cash payment for order totals.
Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Used cash registers and calculators to prepare bills, accept payments and make change.
Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
could assist customers who spoke Spanish
Bilingual
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Student Volunteer as VP of HoPe Chapter

Volunteering

11.2023 - 11.2023

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Communicated with staff members to stay informed about volunteer opportunities and events.
Represented organization positively and professionally while providing community with much-needed services.
Mentored new volunteers, fostering a supportive and inclusive team environment.
Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Amplified non-profit reach by managing social media campaigns.
Increased cultural awareness with organization of multicultural festivals.
Enhanced community engagement by organizing and leading local clean-up events.
Coordinated and managed volunteer activities for community service projects.

Volunteer

Feeding My Starving Children As a Volunteer

10.2022 - 10.2022

Promoted environmental awareness with educational workshops and hands-on activities.
Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
Supported efficient operations at homeless shelter, preparing meals and organizing supplies.

Summary

Overview

Work History

Team Member

Student Volunteer as VP of HoPe Chapter

Volunteer

Education

High School Diploma -

Skills

Accomplishments

Languages

Extracurricular activities

Timeline

Team Member

Student Volunteer as VP of HoPe Chapter

Volunteer

High School Diploma -

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