Luna Rivera
Licensed Metal Health Therapist
Carrollton
Summary
Dynamic and dedicated professional with a strong background in customer service at Whataburger. Recognized for exceptional problem-solving and teamwork skills, I effectively resolved customer complaints and trained new team members. Committed to fostering a positive environment while promoting organizational efficiency and client relations through effective communication and adaptability.
Compassionate and empathetic individual with strong understanding of mental health and wellness. Knowledge of therapeutic techniques and psychological principles, with skills in active listening and effective communication. Dedicated to making positive impact on clients' mental health and overall well-being.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Volunteer
Pet Shelter
03.2026 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
Team Member
Whatabuger
10.2025 - Current
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Member
Braum's Ice Cream & Burger Restaurant
08.2025 - 10.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Early College High School At Brookhaven
Farmers Branch, TX05.2027
Associate of Arts -
Dallas College At Brookhaven
Dallas, TX05.2027
Skills
Teamwork and collaboration
Positive attitude
Time management
Team collaboration
Flexible schedule
Self-care promotion
Self motivation
Organizational skills
Problem-solving
Crisis intervention
One-on-one support
Client relations
Timeline
Volunteer
Pet Shelter
03.2026 - Current
Team Member
Whatabuger
10.2025 - Current
Team Member
Braum's Ice Cream & Burger Restaurant
08.2025 - 10.2025
High School Diploma -
Early College High School At Brookhaven
Associate of Arts -
Dallas College At Brookhaven