Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
References
Timeline
Generic
Luna Ruelas

Luna Ruelas

Humble

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Community Navigator

Bonding Against Adversity
02.2025 - 05.2025
  • Helped individuals and families access resources and services within their community.
  • Worked as a bridge for families by connecting them with the appropiate services that they needed, such as getting legal help to become legal citizens of the United States, as well as guiding them into the right path to citizenship classes.
  • Exhibited excellent communications and customer service relations skills.
  • Strengthened community bonds by organizing social events that brought diverse groups together.
  • Facilitated workshops and training sessions on various topics, empowering clients with knowledge and skills essential for success.


Proprietor

Moon Lashes Studio
03.2020 - 01.2025
  • Monitored progress by establishing plans, budgets and measuring results.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Implemented customer service protocols to enhance satisfaction and loyalty.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.

Manager's Assistant

Return-It Bottle Depot
08.2023 - 09.2024
  • Maintained confidential records such as personnel files, contracts and customer accounts.
  • Engaged with customers to ensure a positive shopping experience.
  • Consistently met all performance goals set by management.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Trained new front-end associates on checkout procedures and customer service best practices.

Team Member

Raspado Experts
02.2018 - 01.2019
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Managed payroll for employees at different locations.

Education

High School Diploma -

Atascocita High School
05.2018

Skills

  • Project Management, Complaint resolution, Sales expertise, Money handling, Workplace safety compliance
  • Mission planning
  • Time management
  • Verbal and written communication

ADDITIONAL INFORMATION

Languages: English, Spanish (fluent)

References

Miriam Perez, 713-979-6904

Timeline

Community Navigator

Bonding Against Adversity
02.2025 - 05.2025

Manager's Assistant

Return-It Bottle Depot
08.2023 - 09.2024

Proprietor

Moon Lashes Studio
03.2020 - 01.2025

Team Member

Raspado Experts
02.2018 - 01.2019

High School Diploma -

Atascocita High School

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