Luna Santiago
Miami
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Crate and Barrel
Miami, FL
01.2025 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
- Assessed customer needs to provide assistance and information on product features.
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
Assistant Manager
Glaser Farms
Miami, FL
03.2023 - 03.2026
- Coordinated with other departments to ensure smooth flow of operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Cashier
Publix Super Markets Inc
Miami, FL
06.2022 - 05.2023
- Greeted customers entering the store and responded promptly to customers
- Built relationships with customers to encourage repeat business
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Addressed customer needs and made product recommendations to increase sales
Education
High School -
Coral Gables Senior High School
Coral Gables, FL05-2025
Bachelor of Science - Nursing
Luna Santiago
Miami Dade College07-2029
Skills
- Fast Learner
- Merchandise Restocking
- Customer Transactions
- Customer Service
- Hospitality and Accommodation
- Issue Resolution
- Ability to build relationships/team building
- Teamwork and collaboration
- Problem-solving skills
Timeline
Sales Associate
Crate and Barrel
01.2025 - Current
Assistant Manager
Glaser Farms
03.2023 - 03.2026
Cashier
Publix Super Markets Inc
06.2022 - 05.2023
High School -
Coral Gables Senior High School
Bachelor of Science - Nursing
Luna Santiago