Luna Sewell
Cornelius,NC
Summary
Versatile and dynamic, with a proven track record at YMCA Greater Charlotte, I excel in public safety and customer service. Demonstrated expertise in water rescue techniques and CPR, coupled with exceptional mentoring and patron support skills. Achieved significant improvements in swimmer safety and satisfaction through diligent monitoring and effective training.
Personable and empathetic individual with knack for engaging and supporting customers. Possesses foundational knowledge of customer service principles and adept at using communication and problem-solving skills to meet customer needs. Aims to create positive experiences and foster customer loyalty.
Overview
3
3
years of professional experience
Work History
Pool Lifeguard
YMCA Greater Charlotte
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
Gymnastics Coach
Ensoelite Gymnastics
06.2022 - 04.2023
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Assessed student progress and provided feedback to improve technique and performance.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Restaurant Hostess
Eez Fusion and Sushi
02.2022 - 07.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
Education
Associate of Arts - Public Health
Mitchell Community College
Statesville, NC05-2026
Skills
- Patience and Empathy
- Physical Fitness
- Public safety knowledge
- Water rescue techniques
- AED Operation
- CPR Certified
- Patron Support
- Training and mentoring
- General Maintenance
- Customer Service
- Active Listening
- Call center experience
- Staff Training
Timeline
Pool Lifeguard
YMCA Greater Charlotte
05.2023 - Current
Gymnastics Coach
Ensoelite Gymnastics
06.2022 - 04.2023
Restaurant Hostess
Eez Fusion and Sushi
02.2022 - 07.2022
Associate of Arts - Public Health
Mitchell Community College
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