Summary
Overview
Work History
Education
Skills
Timeline
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Damon "Luna" Brown

Albuquerque,NM

Summary

Friendly and reliable individual with a positive attitude and exceptional customer service skills. Recognizes the importance of maintaining precise cash handling and efficient transaction processes. Committed to fostering a welcoming atmosphere and ensuring customer satisfaction.

Overview

2
2
years of professional experience

Work History

Cashier/Cook

Bob's Burgers
06.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier/Merchandise Stocker

HOBBY LOBBY Retail Stores
01.2023 - 05.2023
  • Welcomed customers and helped determine their needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases and locate items.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Learned duties for various positions and provided backup at key times.

Seasonal Worker

HOBBY LOBBY Retail Stores
11.2022 - 01.2023
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.

Mobile Expert

Metro By T-mobile
08.2022 - 11.2022
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Graduate -

Digital Arts & Technology Academy
Albuquerque, NM
05-2022

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Time management skills
  • Reliability and punctuality
  • Product knowledge
  • Conflict resolution
  • Staff training
  • Guest inquiries
  • Increasing sales

Timeline

Cashier/Cook

Bob's Burgers
06.2023 - Current

Cashier/Merchandise Stocker

HOBBY LOBBY Retail Stores
01.2023 - 05.2023

Seasonal Worker

HOBBY LOBBY Retail Stores
11.2022 - 01.2023

Mobile Expert

Metro By T-mobile
08.2022 - 11.2022

High School Graduate -

Digital Arts & Technology Academy

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Damon "Luna" Brown