Luna Frncesca Lira
Panorama City,CA
Summary
Dedicated professional with a proven track record of enhancing customer satisfaction and streamlining operations at Starbucks. Skilled in time management and exceptional customer service, fluent in both Spanish and English. Demonstrated leadership in high-stress environments, significantly improving team collaboration and efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2024 - 02.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
Retail Sales Associate
Target
08.2023 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Representative
La Michoacana Ice Cream Parlor
12.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Collaborating with other staff members to ensure smooth operations and efficient service.
- Maintained cleanliness and provided excellent customer service all with in a fast-paced environment.
- Strong emphasis on ensuring a positive customer experience; often requiring knowledge of traditional Michoacan flavors.
- Adhering to food safety guidelines, maintaining cleanliness of work areas, equipment and display cases.
- Monitoring ice cream stock levels, rotating inventory, and notifying management about low stock.
- Enthusiastic about serving customers and creating positive experience.
- Excellent communication and interpersonal skills to interact with customers effectively.
- Accurate cash handling and change calculation abilities.
- Willingness to work flexible hours, including weekends and evenings.
Education
High School Diploma -
Valley Academy of Arts And Sciences
Granada Hills, CA06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Team leadership
- Opening and closing duties
- Cash handling
- FLUENT IN Spanish and English
- Cleanliness
- Exceptional customer service
- Cash register operation
- Safe food handling
- Menu memorization
Languages
English
Native or Bilingual
Timeline
Barista
Starbucks
10.2024 - 02.2025
Retail Sales Associate
Target
08.2023 - 02.2025
Customer Service Representative
La Michoacana Ice Cream Parlor
12.2021 - 10.2023
High School Diploma -
Valley Academy of Arts And Sciences
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