Luna (Lewisha) Jeter
714 75th St Se Apt 7,WA
Summary
Accomplished and results-driven executive assistant with over 5 years of experience supporting C-suite leadership in dynamic, high-pressure environments across healthcare and telecommunications industries. Expert in managing complex, high-stakes schedules, confidential communications, and cross-functional teams to drive operational excellence. Adept at aligning executive priorities with business objectives, optimizing organizational efficiency, and implementing strategic solutions that improve both processes and performance. Proven ability to navigate the intersection of technology, data management, and client relations to deliver measurable results. Known for a strategic mindset, exceptional communication skills, and the ability to anticipate the evolving needs of senior leadership. A collaborative and proactive leader with a track record of supporting the success of high-level executives, fostering organizational growth, and driving transformative initiatives that deliver long-term value.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator- Crisis Intervention
Compass Health
08.2025 - Current
- Coordinated patient care plans, ensuring alignment with clinical guidelines and patient needs.
- Facilitated communication among multidisciplinary teams to optimize patient outcomes.
- Implemented process improvements that enhanced service delivery efficiency within care coordination.
- Manage a caseload of 7–15 high-acuity youth within the WISe (Wraparound with Intensive Services) crisis intervention program.
- Maintain accurate, timely, and compliant documentation in accordance with state and Medicaid requirements
- Conduct community outreach to connect families with resources and reduce service gaps
- Collaborate with multidisciplinary clinical teams to support individualized treatment and crisis stabilization plans
Executive Housekeeping Manager
Mariott Hotel
12.2024 - 06.2025
- Managed and operated 128 room property- ensuring q service was provided.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
Supply Chain Technician
UW Medical Center
12.2024 - 03.2025
- Ensured safe storage of chemicals through careful organization, labeling, and containment practices within designated areas.
- Worked with site to maintain compliance with applicable environment regulations.
- Reduced hazardous waste generation through implementing effective waste minimization strategies.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
Switchboard Operator
Seattle Children's Hospital
11.2023 - 11.2024
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Administrative Assistant
Maxim Healthcare
08.2021 - 10.2023
- Managed multi-line phone system, routing over 1,000 calls per week, ensuring all calls were answered and redirected promptly with zero missed calls.
- Increased office efficiency by 15% through streamlined document management and implementing a new file archiving system, reducing retrieval time by 25%.
- Enhanced customer service by resolving 95% of client inquiries on the first call, contributing to a 10% increase in client satisfaction ratings.
- Maintained confidentiality of sensitive information, ensuring compliance with company privacy policies and legal standards.
- Coordinated and managed office supply inventory, reducing supply shortages through proactive tracking and early ordering.
Home Health Aide
Homestead Home Health Care
04.2020 - 08.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Provided personalized care to 15+ patients, increasing client satisfaction by 20% through consistent, compassionate, and responsive care delivery.
- Reduced patient fall rates by 40% by maintaining a clean and safe home environment and assisting with mobility exercises.
- Successfully managed patient care plans, contributing to a 35% improvement in patient health outcomes as measured by regular assessments.
- Assisted patients with daily living activities, helping to improve their independence and quality of life as reflected in positive feedback from families.
Education
Bachelor of Science - Health Management And Clinical Assistance
Colorado Technical University
Colorado Springs, CO10 2023
Skills
Advanced Proficiency in Epic Software
Certification
HIPPA for Healthcare Workers Certified
- Microsoft Certified, Azure Administrator Associate - Microsoft.
- Adobe Certified Expert (ACE) in multiple Adobe products– Adobe Systems Incorporated.
- ServSafe Food Handler's Certification
- Home Health Aide (HHA) Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- CPR/AED Certification
- First Aid Certification
Timeline
Care Coordinator- Crisis Intervention
Compass Health
08.2025 - Current
Executive Housekeeping Manager
Mariott Hotel
12.2024 - 06.2025
Supply Chain Technician
UW Medical Center
12.2024 - 03.2025
Switchboard Operator
Seattle Children's Hospital
11.2023 - 11.2024
Administrative Assistant
Maxim Healthcare
08.2021 - 10.2023
Home Health Aide
Homestead Home Health Care
04.2020 - 08.2023
Bachelor of Science - Health Management And Clinical Assistance
Colorado Technical University