Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUNA M. DORISMOND

Rue De Lunan , Brossard,QC

Summary

Luna.D is pursuing a bachelor’s degree in business and public management, to be completed in December 2024, with a GPA above 3.70. With years of professional experience at Amazon, a well-known hotel, and retail stores, strong customer service, communication, and sales skills have been developed. Bilingual in French and English, Luna offers versatility in interacting with diverse teams and clients.

A dynamic professional with a commitment to delivering exceptional results, building strong customer relationships through positive engagement, and providing outstanding product demonstrations. Eager to contribute to a company’s success, Luna is adaptable, driven to improve processes, and thrives in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Amazon
11.2019 - 02.2023
  • Experienced in guiding and overseeing process improvements
  • Proficient in streamlining workflows, optimizing efficiency, and driving continuous enhancements.
  • Coached over 50 employees on best practices for maintaining high-quality standards throughout all processes.
  • Reduced error rates by implementing robust quality control measures within critical processes.

Learning Ambassador

Amazon
01.2019 - 02.2023
  • Dedicated professional committed to fostering culture of learning
  • Facilitates knowledge sharing, training initiatives, and skill development among team members.

Department Lead Problem Solver

Amazon
01.2018 - 11.2021
  • Adept leader skilled in identifying and addressing challenges within the department
  • Proven ability to troubleshoot issues, implement solutions, and ensure smooth operations for 1000 orders daily.

Housekeeping Room Attendant

Kenilworth Hotel
04.2018 - 09.2018
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sales Associate

Mode Choc
09.2016 - 12.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise, over 30 customers on a daily basis.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Housekeeping Room Attendant

Crown Plaza
06.2015 - 09.2016
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Sales Associate

Urban Planet
06.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor Degree - Business And Public Management

Kean University
Union, NJ
12.2024

Associate Degree in General Business Administration -

Union County College
Union, NJ
07.2023

Skills

  • Strong organizational and time management skills
  • Communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Ability to work in a fast environment
  • Problem Solving Skills
  • Compliance Management
  • Goal-Oriented

Languages

French
English

Timeline

Assistant Manager

Amazon
11.2019 - 02.2023

Learning Ambassador

Amazon
01.2019 - 02.2023

Housekeeping Room Attendant

Kenilworth Hotel
04.2018 - 09.2018

Department Lead Problem Solver

Amazon
01.2018 - 11.2021

Sales Associate

Mode Choc
09.2016 - 12.2017

Housekeeping Room Attendant

Crown Plaza
06.2015 - 09.2016

Sales Associate

Urban Planet
06.2014 - 01.2016

Bachelor Degree - Business And Public Management

Kean University

Associate Degree in General Business Administration -

Union County College

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LUNA M. DORISMOND