LUNA MOSLEY
The Bronx,NY
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Shift Supervisor
Beat The Bomb NYC
Brooklyn, NY
05.2021 - Current
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Game Runner
Beat The Bomb NYC
Brooklyn, NY
02.2020 - 05.2021
- Directly interacted with customers at each location to build loyalty.
- Provided excellent customer service while meeting challenging time goals.
- Monitored supplies of key inventory items.
- Greeted customers and provided outstanding customer service.
Concierge Agent
Swiss Post Solutions
New York, NY
11.2015 - 11.2019
- Greeted guests upon arrival by providing warm welcome.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
Stockroom Manager
Build-A-Bear Workshop
New York, NY
09.2015 - 02.2016
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Sales Associate
Build-A-Bear Workshop
New York, NY
06.2013 - 09.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Bishop Ford Central Catholic High School
Brooklyn, NY 09.2009 - 06.2013
Skills
Safety understanding
Staff Management
Excellent Communication
Exceptional customer service
Multi-tasking strength
Stock management
Storage organization
Guest experiences
Organization and Time Management
Data Entry
Accomplishments
- Microsoft Office Specialist (MOS)
- National Retail Federation Customer Service & Sales
- Obtained at Opportunities for a Better Tomorrow – Sunset Park, NY 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor
Beat The Bomb NYC
05.2021 - Current
Game Runner
Beat The Bomb NYC
02.2020 - 05.2021
Concierge Agent
Swiss Post Solutions
11.2015 - 11.2019
Stockroom Manager
Build-A-Bear Workshop
09.2015 - 02.2016
Sales Associate
Build-A-Bear Workshop
06.2013 - 09.2015
High School Diploma -
Bishop Ford Central Catholic High School
09.2009 - 06.2013