Lunara Katayeva
Irvine,CA
Summary
Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards. Highly organized individual, able to handle multiple priorities.
Committed to provide outstanding client service and support. Hardworking and passionate about taking responsibility with strong organizational skills.
Ready to help team achieve company goals. Detail-oriented team player with great office culture skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Internship Student
Training Ground Agrarian-Technical University
06.2008 - 08.2008
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Delivered clerical support by handling range of routine and special requirements.
Internship Student
KazTransGas-Oil and Gas Company
03.2009 - 05.2009
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Delivered clerical support by handling range of routine and special requirements.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
Internship Student
International Association For Measurement And Comm
01.2009 - 03.2009
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Expert-Analyst, Educational Department
KAZENERGY Association
10.2009 - 06.2011
- Responsible for assisting in the implementation of educational programs for students.
- Provided technical assistance and advise to meet educational requirements.
- Supervised and monitored students.
- Supervised administrative functions.
- Processed paperwork, maintained administrative records.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Researched and suggested new technologies to add value to existing offerings.
- Optimized core processes to improve business performance.
- Cultivated relationships with industry leaders and within company.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans and timelines
Assistant Librarian
California Univeisty Of Managemtn And Sience
01.2012 - 05.2012
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Located library materials, resources and technologies to fulfill patron requests.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Helped students select and locate library books.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained secure environment by monitoring visitors at front desk.
- Inducted, informed and supported new users with thorough library orientations.
- Placed books on proper shelves when returned to circulation.
- Monitored library environments to maintain safe, hazard-free settings.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
Assistant Office Manager
California University Of Management And Science
06.2012 - 07.2015
- Kept front office clean and well-organized to keep areas presentable for students and staff and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sorted, opened, and routed mail and deliveries to meet office requirements.
- Recorded expenses and maintained accounting records.
- Offered technical support and troubleshot issues to enhance office productivity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Coordinated meetings, schedules, information preparation and distribution.
- Developed and maintained successful relationships with students, instructors and contractors.
- Coached interns.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect from potential liability.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Improved office operations by automating correspondence, record tracking and data communications.
- Organized spaces, materials.
Assistant Project Manager
Diode Art Enginerring DBA Orange Tree Trade
07.2016 - Current
- Developed and maintained project documentation.
- Generated weekly and monthly status reports for progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior manager by completing projects and problem resolution under tight budgets and schedule demands.
- Planned, monitored and analyzed project costs to meet financial goals.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to manager on progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Documented project progress to fulfill project requirements.
Education
Bachelor of Science, Oil and Gas -
West Kazakhstan Agrarian Technical University
01.2009
Master of Business Administration -
California University of Management and Sciences
Anaheim, CA01.2014
Administrative Assistant
North Orange County Community College District
07.2012
Skills
Technical Skills:
- Microsoft Office (Word, Excel)
- Internet
- Microsoft visual studio
- Photoshop
- PowerPoint
Communication skills
Problem-solving and conflict resolution skills
Languages
English
Kazakh
Russian
Timeline
Assistant Project Manager
Diode Art Enginerring DBA Orange Tree Trade
07.2016 - Current
Assistant Office Manager
California University Of Management And Science
06.2012 - 07.2015
Assistant Librarian
California Univeisty Of Managemtn And Sience
01.2012 - 05.2012
Expert-Analyst, Educational Department
KAZENERGY Association
10.2009 - 06.2011
Internship Student
KazTransGas-Oil and Gas Company
03.2009 - 05.2009
Internship Student
International Association For Measurement And Comm
01.2009 - 03.2009
Internship Student
Training Ground Agrarian-Technical University
06.2008 - 08.2008
Bachelor of Science, Oil and Gas -
West Kazakhstan Agrarian Technical University
Master of Business Administration -
California University of Management and Sciences
Administrative Assistant
North Orange County Community College District
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