Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lunden Hall

Norfolk,VA

Summary

Dynamic professional with extensive experience at Hilton Grand Vacations Club, excelling in baggage handling and guest services. Proven track record in team building and time management, implementing efficient systems that enhanced guest satisfaction. Recognized for dependability and local area expertise, consistently delivering exceptional service in fast-paced environments.

Experienced with law enforcement and public safety. Utilizes strong communication to manage community relations and conflict resolution. Track record of maintaining order while ensuring public safety through effective patrolling.

Dynamic individual with hands-on experience in Law Enforcement and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience

Work History

Bell Captain

Hilton Grand Vacations Club
12.2024 - Current
  • Assisted guests with luggage and transportation arrangements.
  • Provided information about hotel amenities and local attractions.
  • Coordinated with front desk staff to ensure smooth guest check-in processes.
  • Maintained cleanliness and organization of lobby areas and bell station.
  • Supported team in delivering exceptional guest services during peak hours.
  • Learned hotel policies and procedures to effectively assist guests.
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Implemented an efficient system for tracking luggage storage, reducing misplaced items and improving overall guest experience.
  • Collaborated with front desk staff to ensure seamless guest experiences from arrival to departure.
  • Actively participated in developing strategies that improved the overall efficiency of the Bell Captain department.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
  • Escorted guests to and from rooms and assisted with baggage.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Explained important features of guest rooms to travelers.

Private Investigator

Frasco Investigative Services
06.2025 - 06.2025
  • Conducted detailed surveillance and evidence collection to support ongoing investigations.
  • Compiled comprehensive reports summarizing findings and observations for client review.
  • Utilized advanced research techniques to gather intelligence on subjects of interest.
  • Collaborated with law enforcement agencies to exchange information and enhance case outcomes.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Managed case files efficiently, ensuring organization and accessibility of critical information.

Salesman/Certified Pest Control Technician

Aptive Environmental
04.2024 - 08.2024
  • Assisted customers in product selection, providing knowledgeable recommendations and enhancing overall shopping experience.
  • Collaborated with team members to achieve sales targets through effective communication and support.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.

Unarmed Security Officer

Allied Universal Security Services
04.2024 - 05.2024
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to identify potential hazards or security breaches.
  • Responded promptly to incidents, effectively de-escalating conflicts as needed.
  • Assisted in access control, verifying identification of personnel entering facility.
  • Participated in ongoing training sessions to enhance security skills and knowledge.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Enhanced safety by conducting thorough and regular patrols of the premises.

Walmart Store Organizer

Walmart
03.2024 - 04.2024
  • Managed volunteer schedules, optimizing resources for maximum impact on projects.
  • Assisted in creating feedback mechanisms to evaluate program effectiveness and improve offerings.
  • Engaged with diverse groups to promote inclusivity and broaden outreach efforts.
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.

Pizza Shop Assistant

Chanellos Pizza
11.2023 - 03.2024
  • Prepared and assembled pizzas according to customer specifications, ensuring quality and consistency.
  • Operated kitchen equipment safely and efficiently, adhering to health and safety standards.
  • Managed inventory levels, restocking ingredients to maintain optimal supply chain operations.
  • Assisted in training new staff on food preparation techniques and service protocols.
  • Monitored cooking times and temperatures to ensure product quality throughout service hours.
  • Collaborated with team members to streamline order processing during peak business periods.
  • Maintained cleanliness of workstations, contributing to a hygienic food preparation environment.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.

Recruit Deputy Sheriff

Norfolk Sheriff's Office
04.2023 - 10.2023
  • Trained new recruits on departmental procedures and best practices, promoting operational consistency.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
  • Enhanced community safety by conducting routine patrols in high-risk areas.

Lube Service Technician

Priority Toyota Chesapeake
06.2022 - 10.2022
  • Conducted routine oil changes and fluid checks to ensure vehicle performance and safety.
  • Diagnosed and resolved lubrication system issues, enhancing overall service efficiency.
  • Maintained cleanliness of work area, adhering to safety protocols and best practices.
  • Assisted customers with service recommendations, improving client satisfaction and retention.
  • Utilized diagnostic tools to identify maintenance needs, ensuring timely repairs and services.
  • Collaborated with team members to streamline service workflows and reduce turnaround times.

Customer Service Representative

Wawas
11.2021 - 05.2022
  • Resolved customer inquiries and complaints with efficiency and professionalism.
  • Processed transactions accurately while managing cash register operations.
  • Maintained product knowledge to provide informed recommendations to customers.
  • Assisted in training new team members on customer service protocols.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Norview High School
Norfolk, VA
06.2021

Skills

  • Dependability
  • Tactfulness
  • Security awareness
  • Local area expertise
  • Complaint handling
  • Safety policies and procedures
  • Training and mentoring
  • Team building
  • Time management
  • Attention to detail
  • Heavy lifting
  • Equipment operation

Accomplishments

  • Did 4 years of NJROTC and reached the rank of Cadet Lieutenant Commander and was apart of national teams among the same program while leading multiple departments.
  • Supervised team of 9 staff members as Bell Captain.
  • Took on new duties and responsibilities when asked by management and finished tasks on time, resulting in a significant pay increase.
  • Graduated with an Advanced Diploma at Norview High School
  • Accepted into Old Dominion University for Criminal Justice
  • Was apart a top regionally Cross Country and Track and Field team at Norview High School
  • Trained Brazilian Jiu-jistu with Grave Rollers ( An independent BJJ company associated with the Norfolk Sheriff's Office)

Timeline

Private Investigator

Frasco Investigative Services
06.2025 - 06.2025

Bell Captain

Hilton Grand Vacations Club
12.2024 - Current

Salesman/Certified Pest Control Technician

Aptive Environmental
04.2024 - 08.2024

Unarmed Security Officer

Allied Universal Security Services
04.2024 - 05.2024

Walmart Store Organizer

Walmart
03.2024 - 04.2024

Pizza Shop Assistant

Chanellos Pizza
11.2023 - 03.2024

Recruit Deputy Sheriff

Norfolk Sheriff's Office
04.2023 - 10.2023

Lube Service Technician

Priority Toyota Chesapeake
06.2022 - 10.2022

Customer Service Representative

Wawas
11.2021 - 05.2022

High School Diploma -

Norview High School

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