Lunden Moses

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Contributed to team success, consistently achieving call center performance metrics.
• Managed high call volume with exceptional professionalism and efficiency.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

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• Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
• Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
• Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
• Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.