Proven professional with extensive experience in office administration and direct support services, notably at American Gutter Service Inc. Excelled in managing sensitive information and streamlining operations, showcasing exceptional organizational skills and proficiency in QuickBooks. Demonstrated strong customer service and communication abilities, enhancing client satisfaction and workplace efficiency.
Overview
30
30
years of professional experience
Work History
Facility / Maintenance /Transportation /CSS
Columbia Community Mental Health
02.2019 - 01.2025
Contributed to smooth operations within the facility by promptly addressing any maintenance requests or concerns from staff members.
Partnered with facility management to successfully complete projects within anticipated deadlines.
Maintained building cleanliness and appearance through regular cleaning, painting, and minor cosmetic repairs.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Followed instructions from supervisor regarding daily job tasks and duties.
Rewired and replaced faulty electrical components in equipment.
Trained employees to drive company vehicles
Service vehicles
Worked with mental health peers in residential facility and Community, helped with hygiene, laundry, shopping, everyday living skills, arts and crafts ,gardening, and much more
Direct Support Specialist
Riverside Industries
01.2016 - 02.2019
Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
Facilitated community integration for clients by accompanying them to various events and outings, fostering social connections.
Effectively communicated with clients using various methods including verbal prompts, visual cues, or assistive technology devices as needed.
Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
Secretary
American Gutter Service Inc
06.1995 - 01.2015
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Accounts Payable and receivables
Payroll
Education
Sr.High
Hillsboro, OR
1976
Skills
Customer service
Verbal and written communication
Office administration
Organization
Quickbooks
Multi-line phone systems
Payroll processing
Timeline
Facility / Maintenance /Transportation /CSS
Columbia Community Mental Health
02.2019 - 01.2025
Direct Support Specialist
Riverside Industries
01.2016 - 02.2019
Secretary
American Gutter Service Inc
06.1995 - 01.2015
Sr.High
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