Lunnetta Davis
Summary
General Manager with over two decades of experience in strategic planning and innovation management, recognized for exceptional leadership and performance. Expertise in driving operational excellence, enhancing team productivity, and fostering a collaborative work environment. Committed to leveraging data analytics and partnership development to propel growth and achieve remarkable results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Captain Ds Seafood Restaurants
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
General Manager
Captain Ds Seafood
10.2015 - Current
- Utilized data analytics to inform strategic decisions and optimize performance.
- Recognized as a top performer, receiving multiple awards for excellence in management.
- Enhanced team productivity by 35% through effective training programs.
- Streamlined operations, reducing costs by 15% while enhancing service quality.
- Led a high-performing team to exceed sales targets by 30% annually.
- Implemented innovative strategies that boosted customer retention by 25%.
General Manager
Dmor Inc
08.2003 - 10.2015
Education
High School Diploma -
William M Raines Senior High School
Jacksonville, Florida01.2000
ServSafe Certification -
ServSafe
01.2028
Skills
- Leadership
- Operations Management
- Data Analytics
- Strategic Planning
- Team Management
- Cost Optimization
- Sales Management
- Training
- Mentoring
- Innovation Management
- Partnership Development
- Customer service
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Clerical support
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Multi-line phone talent
- Coordination
- Recordkeeping strengths
- Account updating
- Account management
- Spreadsheets
- Service upselling
- Retail store support
- Brand representation
- Quality assurance controls
- Escalation management
- Shipping and logistics
- POS systems expert
- CRM software
- Training development aptitude
- Key holder experience
Certification
ServSafe Certification, 01/01/23, 12/31/28
Accomplishments
- Drive sales with data insights, boosting forecasting accuracy and revenue growth.
- Mentor team, enhancing employee satisfaction and fostering professional development.
- Recognized as 'Manager of the Year' for exceptional leadership and performance.
- Cultivate innovation, launching multiple new products annually to expand offerings.
- Negotiate partnerships, significantly increasing market presence and revenue.
- Spearheaded operational improvements, yielding substantial enhancements in service quality and customer satisfaction.
- Coordinated cross-functional teams to implement strategic initiatives, strengthening communication and achieving on-time project delivery.
- Maintained comprehensive financial records and conducted regular audits to ensure compliance and accuracy in reporting.
- Analyzed customer feedback to refine menu offerings, resulting in noticeable gains in repeat business and overall sales.
- Cultivated a positive work environment by encouraging team collaboration and professional development.
- Implemented strategic sales initiatives, driving significant revenue growth and enhancing customer engagement through data-driven insights.
Personal Information
Title: General Manager
Timeline
Customer Service Representative
Captain Ds Seafood Restaurants
11.2022 - Current
General Manager
Captain Ds Seafood
10.2015 - Current
General Manager
Dmor Inc
08.2003 - 10.2015
ServSafe Certification -
ServSafe
High School Diploma -
William M Raines Senior High School
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