Lunya Taylor
Orlando,FL
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
SCL Conference
02.2022 - Current
- Develop and execute business plans.
- Business consulting, project management.
- Collaborate with senior leaders to develop complex business plans.
- Provide guidance to peers, team members, and employees.
- Provide cross functional conversations, delivering strong strategic view points for operational improvement.
- Identify root cause and solutions for problems in operations.
- Partner with corporate leaders to align strategic processes.
- Contribute and support of multiple strategic measurements and cross functional opportunities and programs.
- Present strong and realistic viewpoints for operational improvements.
- Perform other job duties as directed.
Flight Attendant
Frontier Airlines
08.2019 - 06.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Maintained well groomed appearance.
- Complied with FAA and company standards.
- Worked extended hours based on operational needs.
- Knowledge of Aviation and Aviation Operations.
- Provided operational CRM to incoming FA's.
Credit Card Specialist
Bank Of America
10.2015 - 07.2019
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Streamlined the application process for faster approvals, ensuring a positive customer experience.
- Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Implemented effective risk management strategies that minimized losses due to chargebacks, fraud, or delinquency while preserving customer goodwill.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Enhanced operational efficiency by developing and updating internal processes and procedures related to credit card operations.
- Collaborated with cross-functional teams to develop new credit card products tailored to specific target markets.
Education
Bachelor of Science - Business Administration And Management
Tuskegee University
Tuskegee, ALSkills
- Knowledgeable in commercial aviation operations
- MS Suite
- Effective in person, writing, and virtual communication
- Ability to manage sensitive and confidential information/situations with high regard
- Strategic thinker and understanding
- Ability to manage complex issues
- Strong attention to detail
- Team player with an open mind
- Take initiative and work independently
- Manage multiple situations simultaneously
Timeline
Administrative Coordinator
SCL Conference
02.2022 - Current
Flight Attendant
Frontier Airlines
08.2019 - 06.2023
Credit Card Specialist
Bank Of America
10.2015 - 07.2019
Bachelor of Science - Business Administration And Management
Tuskegee University