Luong Nguyen

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and clients
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.

• Greet and assist students, parents and visitors
• Answering email, messages regarding courses and schedules.
• Provide information on available programs and fees.
• Guide prospective students through the registration and placement process
• Prepare and distribute learning materials when needed
• Collect feedback from students and parents to improve services
• SEO works:

+ Identifying relevant keywords to target for higher ranking

+ Optimizing website content, meta tags, headers, images, and URL structures

+ Building backlinks and improving domain authority through link-building strategies

+Collaborating with writers to create high-quality, SEO-friendly content

+ Studying competitors to identify gaps and opportunities

+ Using tools like Google Analytics, SEO software to track rankings and traffic.

+ Optimizing for local searches,including Google My Business management.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.