Lupe Angeles
San Jose,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Through out the years I've assisted the office with many IT issues and work hand to hand with True advantage each time. Offers successful career history comprising more than 10 years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant Receptionist
South Bay Allergy & Asthma Group
10.2014 - Current
- Back and front office
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Oriented and trained new staff on proper procedures and policies.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners .
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Education
No Degree - Engineering
San Jose City College
San Jose, CA05.2026
Certified - Medical Assisting
Heald College
Milpitas, CA01.2014
Skills
- CPR Certified
- Payment Scheduling and Collection
- Insurance Verification
- Calendar and Appointment Management
- Data Entry Software
- Checking Patient Details
- Patient Database Maintenance
- Telephonic Triage
- Telephone Etiquette
- Medical Screening
- Compassionate Care
- Computer Proficiency
- Medical Assistance
- Front Desk Operations
- EMR Systems
- Reactions Awareness
- Medical Records Management
- Statement Billings
Accomplishments
- Certifications: HIPAA, CPR
Certification
- Certified Medical Assistant Receptionist, South Bay Allergy & Asthma-10 years
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Receptionist
South Bay Allergy & Asthma Group
10.2014 - Current
No Degree - Engineering
San Jose City College
Certified - Medical Assisting
Heald College
- Certified Medical Assistant Receptionist, South Bay Allergy & Asthma-10 years
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