Lupe Aymerich
443 S, Bedford Road, Orange,CA
Overview
41
41
years of professional experience
Work History
Office Manager
Dr. Felizardo Camilon & Dr. Althea B Molater
08.1989 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Managed and maintaned electronic patient records,
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Managed 13 employees with various personalities and from different cultures for practice pf 3 doctors.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Lead Emergency Registration
Orange County Global Medical Center
06.1982 - 07.1989
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Collected, organized and entered patient data into medical systems.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- In charge of trauma chart system.
- In charge when manager not present.
Education
High School Diploma -
Saddleback High School
Santa Ana, CA06.1981
Skills
- Sorting and Labeling
- Obatining pirior authorization and benefits for surgical patients
- Sending medication orders to pharmacy's and obtained authorization if needed
- Obtained Exparte's (court order for surgeries if needed)
- Translated for the doctors if needed
- Team Bonding
- Workflow Planning
- Clerical Support
- Office Supplies and Inventory
- Policy Implementation
Languages
Spanish
Full Professional
Timeline
Office Manager
Dr. Felizardo Camilon & Dr. Althea B Molater
08.1989 - Current
Lead Emergency Registration
Orange County Global Medical Center
06.1982 - 07.1989
High School Diploma -
Saddleback High School
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