Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lupe Escobedo

New Braunfels,TX

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service and business objectives. Dedicated to working closely with partners to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Overview

13
13
years of professional experience

Work History

Curbside Manager

HEB Grocery Store
New Braunfels, Texas
06.2017 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Led a team of 150 employees, ensuring high productivity and excellent customer service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Grocery Stocker

HEB Grocery Store
New Braunfels, TX
04.2011 - 06.2016
  • Assisted customers in locating desired items within the store.
  • Built promotional displays for featured products in accordance with promo plans.
  • Checked expiration dates on perishable items to guarantee freshness.
  • Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
  • Organized backroom storage areas in order to maximize space utilization.
  • Stocked shelves with products based on customer demand and sales trends.
  • Moved heavy merchandise around the store using pallet jacks or other necessary equipment.

Education

Associate of Arts - Business Administration And Management

Northeast Lakeview College
Universal City, TX
05-2011

Skills

  • Operations Management
  • Workforce Management
  • Financial Management
  • Strategic Planning
  • Staff Development
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Time Management
  • Innovation management
  • Key Performance Indicators

Languages

American Sign Language
Elementary

Timeline

Curbside Manager

HEB Grocery Store
06.2017 - Current

Grocery Stocker

HEB Grocery Store
04.2011 - 06.2016

Associate of Arts - Business Administration And Management

Northeast Lakeview College
Lupe Escobedo