Lupe Lopez
Bloomington,CA
Summary
To obtain a Customer Service position within an Entity, where by utilizing my skills and experience, professional as well as personal growth can be attained
Overview
10
10
years of professional experience
Work History
Funeral Services Assistant
Dignity Memorial
Bloomington
11.2017 - 02.2020
- Assisted funeral directors in the coordination of funeral services, including scheduling and overseeing visitation hours, memorial services, and burials.
- Provided administrative support to the funeral home staff by answering phones, filing paperwork, and greeting visitors.
- Conducted transfers of deceased from place of death to mortuary or crematory facility.
- Organized floral arrangements for display at funerals and memorials.
- Coordinated transportation needs for mourners attending services or viewings.
- Escorted mourners to parlors for wakes and funerals.
- Assisted funeral director in coordination of services.
- Arranged floral offerings and lights around caskets.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Prepared memorial materials, including service programs and signage.
- Communicated with funeral attendees to provide information and facilitate organized services.
Cust. Account. Rep.
Rent-A-Center
06.2013 - 10.2016
- Make Collection phone calls, obtain sales, deliver install and or assemble furniture electronics and appliances to customer's homes, perform service visits to repair replace or asses items to be sent to Service Dept., Meet daily as well as weekly collections and sales goals, receive new inventory and generate price tags for incoming products
Office Lead
Stoneledge Llc.
03.2010 - 11.2011
- Answer incoming telephone calls, Generate daily-weekly-monthly reports, Delegate tasks to staff as per day to day operations, Handled customer complaints via telephone and in person, Process Returns and Refunds, Train sales associates
Education
General Ed. Diploma -
Mt. Olive H.S.
06.2004
Skills
- Focused on great service beats fast service directive
- Able to find conflict resolution without losing self composure
- Excellent follow-up and after-sales service skills
- Exceptional organizational skills and adaptability
- Flexibility to work in an ever-changing environment
- Self-presentation and positive attitude
- Assertive but polite when it comes to product or service endorsement
- Organizational abilities
- Floral Arrangements
- Casket preparation
- Compassionate communication
- Audiovisual setup
- Transportation Logistics
- Professional Appearance
- Teamwork and Collaboration
- Guest Assistance
- Time Management
- Team building
- Analytical Skills
- Attention to Detail
- Visitation coordination
- Decision-Making
- Time management abilities
- Data Entry
- Accounting Software
- Relationship Building
- Self Motivation
- Continuous Improvement
- Active Listening
- Written Communication
- Guest Interaction
Military Service
U.S. Army, 04/2003, 06/2007, E-4(promotable), Honorable Discharge
References
references available upon request
Timeline
Funeral Services Assistant
Dignity Memorial
11.2017 - 02.2020
Cust. Account. Rep.
Rent-A-Center
06.2013 - 10.2016
Office Lead
Stoneledge Llc.
03.2010 - 11.2011
General Ed. Diploma -
Mt. Olive H.S.