Lupe Valeria Rodarte
Los Angeles,CA
Summary
A dynamic and results-oriented professional with a proven track record at Nike, I excel in retail sales and shift management. Leveraging bilingual capabilities and effective communication, I've significantly enhanced customer satisfaction and team productivity. My ability to multitask and solve problems ensures continuous improvement and operational excellence.
Overview
15
15
years of professional experience
Work History
Sales Associate
Nike
Commerce, USA
11.2024 - Current
- Acting in accordance with store policies and procedures.
- Delivered top-tier support to customers.
- Executed transaction processes reliably.
- Shipping and receiving duties.
- Maintained inventory levels through efficient product stocking.
- Maintained and constructed visual displays.
- Handled customer complaints in a professional manner.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assessed customer needs to provide assistance and information on product features.
Elementary School Volunteer
Saint Odilia School
Los Angeles, USA
01.2019 - 01.2024
- Oversaw and engaged with children.
- Ensured timely and efficient food service for all meal times.
- Collaborated with students, parents, and team members.
- Ensured tidy environment by performing cleaning duties during operational hours.
- Implemented behavioral guidelines to ensure discipline among children.
- Provided support to teachers in daily activities.
- Contributed to diverse school events.
Team Leader
Johnny Was
Vernon, USA
08.2019 - 02.2021
- Oversaw team progress to meet daily objectives.
- Provided valuable feedback for continuous process improvements.
- Directed team operations to achieve timely order fulfillment.
- Facilitated seamless communication among team members.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Customer Service
Love Culture
Vernon, USA
10.2016 - 01.2018
- Managed incoming and outgoing phone calls efficiently.
- Ensured effective communication by actively listening, understanding, and clarifying.
- Handled conflicts, challenging situations and upset customers effectively.
- Enhanced customer experience by delivering superior service and building enduring loyalty.
- Operated effectively in both team-oriented and independent environments.
- Processed exchanges, refunds, and customer transactions for orders.
- Resolved customer inquiries efficiently.
- Monitored and documented client complaints.
- Managed email communications effectively.
Cashier Shift Leader
Subway
Commerce, USA
06.2010 - 03.2015
- Organize and set work schedules to achieve objectives.
- Design and implement innovative products and efficient production processes.
- Processed payments using diverse methods including cash, credit cards, and vouchers.
- Handled customer complaints with efficiency and clarity.
- Welcomed customers upon arrival with a friendly and professional demeanor.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Bell High School
Bell, CA06.2011
Skills
- Dedicated
- Retail sales
- Shift Management
- Effective Communicator
- Computer Literate
- Bilingual
- Responsible
- Multitasked
- Self-Motivated
- Fast Learner
- Problem Solver
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Sales Associate
Nike
11.2024 - Current
Team Leader
Johnny Was
08.2019 - 02.2021
Elementary School Volunteer
Saint Odilia School
01.2019 - 01.2024
Customer Service
Love Culture
10.2016 - 01.2018
Cashier Shift Leader
Subway
06.2010 - 03.2015
High School Diploma -
Bell High School
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