Lupe Rubalcava
Santa Maria,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hairstylist
Mane Affair
07.2025 - Current
- Provided personalized consultations to determine client needs and preferences.
- Executed a variety of haircuts, styles, and color treatments for diverse clientele.
- Maintained cleanliness and organization of workstations and tools to ensure safety standards.
- Assisted in managing inventory levels of salon products and supplies.
- Developed strong customer relationships through effective communication and service delivery.
- Adapted to new styling techniques and trends to enhance service offerings.
Hairstylist
Supercuts
04.2023 - 06.2024
- Collaborated with team members to create an inviting salon atmosphere for clients.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Organized sales area and work station to showcase products and boost sales.
Care Giver
IHSS Public Authority
09.2016 - 07.2017
- Advocated for patient rights and needs, ensuring access to necessary healthcare services.
- Collaborated with multidisciplinary teams to coordinate patient care and resolve issues effectively.
- Educated patients on available resources, enhancing understanding of treatment options and processes.
- Facilitated communication between patients and medical staff, improving satisfaction and service delivery.
- Researched insurance policies and benefits, guiding patients through complex coverage decisions.
- Developed training materials for new staff, promoting best practices in patient advocacy and support.
- Implemented feedback mechanisms to gather patient insights, driving improvements in service quality.
- Analyzed case data to identify trends, informing strategic initiatives for enhanced patient engagement.
Receptionist
Beck and Cale
08.2015 - 04.2016
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for staff and clients, optimizing daily workflows.
- Assisted in maintaining office supplies inventory, facilitating efficient resource management.
- Handled incoming calls, directing inquiries to appropriate personnel with professionalism.
- Implemented filing system enhancements, improving document retrieval speed and accuracy.
- Trained new reception staff on operational procedures and customer service standards.
- Developed visitor management protocols, enhancing security and visitor experience.
Education
High School Diploma -
Whittier Adult High
Whittier, CASkills
- Detail-orientated
- Customer consultation
- Schedule management
- Advanced communication skills
- Men and women haircuts
- Strong leader
- Highlights and lowlights
- Natural hair care
- Social media promotion
- Appointment coordination
Certification
- Cosmetology License - 2023
Timeline
Hairstylist
Mane Affair
07.2025 - Current
Hairstylist
Supercuts
04.2023 - 06.2024
Care Giver
IHSS Public Authority
09.2016 - 07.2017
Receptionist
Beck and Cale
08.2015 - 04.2016
High School Diploma -
Whittier Adult High