Lupe Ruiz
Aurora,IL
Summary
Working my way up to Assistant Manager from a regular associate with a proven track record at Journeys, excelling in customer service and team leadership. Enhanced store operations, achieving notable sales growth and customer satisfaction. Skilled in staff development and conflict resolution, fostering a positive and productive work environment. Demonstrated adaptability and a commitment to excellence, with a focus on surpassing performance goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Journeys
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
East Aurora High School
Aurora, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Employee scheduling
- Retail operations
- Staff development
- Sales growth
- Performance reviewing
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Employee supervision
- Coaching and mentoring
- Inventory management
- Customer service and satisfaction
- Closing oversight
- Team motivation techniques
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Journeys
06.2022 - Current
High School Diploma -
East Aurora High School
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