Lupe Smith
Carrollton,TX
Summary
With years of varied experience within the airline industry and in the private sector , I look to continue growth within American Airlines.
Overview
28
28
years of professional experience
Work History
Payroll Specialist
Keurig Dr Pepper, Inc.
09.2021 - Current
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Collaborated with human resources to maintain up-to-date for over 1,300 employees' information for precise payroll calculations.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to over 1,300 employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Attendance and Leave Specialist
Sourthwest Airlines
06.2015 - 09.2020
- Learn, retain, and consistently apply Southwest Airline’s contract knowledge and applicable company, state, and federal regulations for the accurate and timely processing of time, attendance, and leave of absence for up to six Employee groups
- Process daily work related to time and attendance, Leave, FMLA and discrepancies for contract and non-contract personnel utilizing Southwest’s automated time and attendance system
- Interact with Employees and Leadership to assist in research relating to Employee’s time and attendance
- Ensure timekeeping is processed according to Union contracts, State laws, Leave of Absence policies and side agreements from Labor Relations
- Maintains SOX compliance with daily and range-date balancing to reduce risk of over/under payments
- Applies knowledge of Union contracts and reviews exception logs for accuracy; ensure proper exception codes are used
- Streamlined leave request procedures by implementing an efficient online system, resulting in reduced processing time and improved employee satisfaction.
Central Ticketing
Southwest Airlines, SWA
04.2012 - 06.2015
- Answer telephone and provide customer service to both internal and external customers
- Process passenger information, payments, and ticketing in a timely manner
- Import name templates within the day received and process paid reservations within 30 days of travel
- Support ARD International Group Reservations
- Assist Spanish speaking customers.
Collections Analyst
Southwest Airlines
05.2007 - 01.2012
- Responsible for Cargo Customer service, billing and collections
- Handle accounts through the entire collection process with primary attention to National Accounts
- Maintain and review monthly aging, changing account terms/restrictions as deemed necessary
- Handle Customer billing questions, complaints and rate issues
- Directly assist cargo research with account problems
- Assist credits/debits involving all billing errors
- Handle all research through entire process for designated National accounts
- Assist Sales Accounting Management Team as needed on various tasks
- Manage Monthly SOX credit reports.
Overtime Callout Coordinator
Southwest Airlines
08.2004 - 01.2007
- Work schedule ranging 24/7 plus Overtime
- Supporting callout for DAL, HOU, PHX, AND TPA aircraft maintenance centers to ensure that we have proper personnel to maintain our fleet
- Create the daily Crew Roster report for supervisors
- Ensure that all day trades, holidays, and vacation days are properly reflected in Kronos to avoid conflicts with unions
- Provide telephone customer support to internal contacts.
Finance Associate IV Central Ticketing
Southwest Airlines
10.1998 - 08.2004
- Process ticket orders request from Group Desk and Corporate Companies
- Operates ticket printer, automated PC ticketing system
- Assist customers with Gift Certificates and Drink Coupon orders
- Answer telephone and provide customer service to both internal and external contacts
- Handle Lock box payments/maintain a daily and monthly reports on cash receipts.
Ticket By Mail (TBM)
Southwest Airlines
04.1996 - 10.1998
- Request and working exception queues on Telex terminals
- Utilizing SAAS reservation system including rudiments of passenger name records, history, and fares in TBM formats
- Assist with PREPAID DESK (PTA) operations, operate ticket printer, and Automated PC ticketing system for TBM and PTA.
Education
American Airlines Travel Academy
Dallas, TX01.1995
Ogle School of Hair Design
Dallas, TX01.1990
High School Diploma -
Thomas Jefferson High School
Dallas, TX01.1989
Skills
- UKG
- ADP
- Data Imports
- Kronos Training
- Microsoft Office Excel & Word
- SABRE
- CATTS
- SAP
Languages
Spanish
Native or Bilingual
Timeline
Payroll Specialist
Keurig Dr Pepper, Inc.
09.2021 - Current
Attendance and Leave Specialist
Sourthwest Airlines
06.2015 - 09.2020
Central Ticketing
Southwest Airlines, SWA
04.2012 - 06.2015
Collections Analyst
Southwest Airlines
05.2007 - 01.2012
Overtime Callout Coordinator
Southwest Airlines
08.2004 - 01.2007
Finance Associate IV Central Ticketing
Southwest Airlines
10.1998 - 08.2004
Ticket By Mail (TBM)
Southwest Airlines
04.1996 - 10.1998
American Airlines Travel Academy
Ogle School of Hair Design
High School Diploma -
Thomas Jefferson High School