Lupe Urquieta
Panorama City,CA
Summary
Dynamic Beauty Advisor with a proven track record at Ulta Beauty Inc., skilled in upselling and customer engagement. Demonstrated expertise in visual merchandising and cash handling, consistently enhancing sales revenue. Recognized for exceptional communication and attention to detail, fostering a positive shopping experience and customer loyalty.
Developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Demonstrates effective communication and ability to tailor beauty solutions to individual needs. Looking to transition into new field, bringing commitment to excellence and client-focused approach.
Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products, paired with effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Ulta Beauty Inc.
02.2018 - 10.2019
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cashier
Frys Food
01.2017 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Internship Student
Walgreen's Pharmacy
06.2016 - 10.2016
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
Education
Pharmacy Technician License - Pharmacy Technician
Valley College of Medical Careers
Topanga Canyon, CA06-2016
High School Diploma -
Robert Fulton College Prep
Van Nuys, CA06-2015
Skills
- Product knowledge
- Visual merchandising
- Sales techniques
- Customer service
- Cash handling
- Effective communication
- Time management
- Conflict resolution
- Attention to detail
- Health and safety
- Organization and multitasking
- Flexibility and adaptability
- Customer engagement
- Retail experience
- Payment processing
- Customer needs assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Handler's Card – Various State-Specific Health Departments.
- Customer Service and Sales Certification - National Retail Federation (NRF).
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
English
Native or Bilingual
Pharmacy Technician Licsense
TCH 192150
Timeline
Beauty Advisor
Ulta Beauty Inc.
02.2018 - 10.2019
Cashier
Frys Food
01.2017 - 09.2017
Internship Student
Walgreen's Pharmacy
06.2016 - 10.2016
Pharmacy Technician License - Pharmacy Technician
Valley College of Medical Careers
High School Diploma -
Robert Fulton College Prep
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