Lupita Ceja

• Oversee Companion business line
• Consistently models company’s philosophy of customer service and compliance

• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team members

• Collaborates with Recruitment, to ensure appropriate and effective operational methods and best practices are used to support the office

• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards

• Demonstrates knowledge of company and office policies and procedures

• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.

• Interviews and selects new team members

• Manages team member development, including coaching, training and continuing education

• Performs payroll and billing quality assurance to ensure that all issues are resolved promptly

• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations

• Coordinates responses and processing of unemployment and workers’ compensation claims

• Participates in office Red Zone meetings

• Obtains insurance authorizations for services, and verifications of eligibility for clients

• Manages the grievance process

• Meets and maintains HIPAA regulations in regards to Protected Health Information

• Performs other duties as assigned

• Managed communication between counsel, clients and court
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations
• Assisted counsel in preparing answers, providing documentation, and information for discovery request
• Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings
• Conducted detailed client intakes and entered information into company database
• Conferred with clients and other involved parties to gather and track case information
• Communicated pertinent information to clients via phone, email, and mail