Lupita Cerda
San Fernando,CA
Summary
Hard worker who is highly energetic, outgoing and detailed-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Production/Key Holder Leader
HOPE OF THE VALLEY THRIFT STORE
04.2022 - Current
- Production receives all incoming donations that are to be inspected and sorted through. It is then tagged and priced prior to going out onto the floor for sale.
- Receipts are provided to donors for use in donors' tax returns.
- Key Holder Leader ensures the opening, closing, and cleanliness of the thrift store.
- Leaders also balance the cash registers, create and deliver bank deposits to the bank.
- Ensure customer satisfaction and perform other duties as requested from store manager.
COMMUNITY DIRECTOR
FPI MANAGEMENT
10.2020 - 04.2022
- Oversee a senior community of 50 units.
- Duties include the processing of LIHTC/HUD paperwork.
- Relay any and all work orders of maintenance services to maintenance staff.
- Regular inspections of building and units.
- Processing payments using Domuso, as well as using a pay scanner, maintaining supplies and scheduling vendors when necessary.
ASSISTANT COMMUNITY DIRECTOR
FPI MANAGEMENT
09.2019 - 10.2020
- Supported the community manager with the daily operations of a LIHTC/HUD property of 156 units by performing administrative tasks, handling resident relations, processing paperwork, creating work orders, as well as inspecting the property to ensure the safety and condition of the property.
- Collected rent and utilities for 156 unit property and maintained a 0% delinquency rate.
BOOKKEEPER
AMERICAN PROTECTION GROUP
10.2018 - 02.2019
- Worked closely with senior accountant in data entry, collecting transactions, monitoring and maintaining financial records.
- Made sure all invoices were pain in a timely manner, helped with the payroll processing at the end of the year would help with tax returns.
- Most tasks performed electronically via Quickbooks while keeping hardcopy backups.
RECRUITER
AMERICAN PROTECTION GROUP
03.2018 - 09.2018
- Worked closely with the operations manager to make sure to keep posts covered, made sure each incoming applicant was suitable and had necessary qualities to be a good security guard.
- Then proceeded to fill out necessary paperwork as well as explain proper dress code and responsibilities to be sure that guard was well prepared.
- Also travelled to other locations in the state when the company was low in security officers.
RECEPTIONIST
AMERICAN PROTECTION GROUP
07.2017 - 03.2018
- Greeted clients, workers, applicants in a warm and genuine manner whether it was in person or over the phone.
- Made sure the entire office was clean including the front.
- Keep track of security guards’ whereabouts and made sure to report updates to the corresponding operations manager.
- Kept the office fully in stock with office and cleaning supplies as well as any kind of food at all times and made sure to order whatever was needed when low.
- Assisted one of the owners of the company as well as the person in charge of Human Resources and Accounting with any of their responsibilities.
Auto Parts Delivery Driver
DRIVER, AUTOZONE
05.2016 - 06.2017
- Pick up and deliver parts to stores and wholesale customers in a timely manner.
- As a Sales Representative, we drive sales with superior customer service by exceeding customer expectations by finding the exact product they are looking for, checking to see if it is in stock in the store or any other AutoZone or local auto body shop.
- The sales representative will also perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations.
DIET CLERK
SHERMAN OAKS HOSPITAL
10.2015 - 04.2016
- Performed the necessary clinical support functions relating to approving menu selections and ensuring the accuracy and appropriate temperatures of patient’s daily meal trays.
- When the Director and Supervisor were not in the facility, I would take responsibility and duties of supervisor and ensure all of the other workers were performing their assigned tasks and getting it done in a timely manner.
Education
High School Diploma -
SYLMAR HIGH SCHOOL MAGNET
Sylmar, CA06.2010
Skills
- Yardi Voyager
- Quickbooks
- MS Office
- Administration and Reporting
- Attention to Detail
- Organization and Time Management
Languages
Spanish
Timeline
Production/Key Holder Leader
HOPE OF THE VALLEY THRIFT STORE
04.2022 - Current
COMMUNITY DIRECTOR
FPI MANAGEMENT
10.2020 - 04.2022
ASSISTANT COMMUNITY DIRECTOR
FPI MANAGEMENT
09.2019 - 10.2020
BOOKKEEPER
AMERICAN PROTECTION GROUP
10.2018 - 02.2019
RECRUITER
AMERICAN PROTECTION GROUP
03.2018 - 09.2018
RECEPTIONIST
AMERICAN PROTECTION GROUP
07.2017 - 03.2018
Auto Parts Delivery Driver
DRIVER, AUTOZONE
05.2016 - 06.2017
DIET CLERK
SHERMAN OAKS HOSPITAL
10.2015 - 04.2016
High School Diploma -
SYLMAR HIGH SCHOOL MAGNET
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