Lupita Gonzalez
Springfield,MA
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
Certification
Work History
Admin Assistant /Front Receptionist
New England Farm Workers
Springfield , Ma
01.2024 - 04.2024
- Ordered office supplies as needed.
- Handled all incoming calls professionally while providing necessary information requested by callers.
- Provided customer service to callers, directing them to the appropriate personnel or department.
- Monitored visitor logbook, issued visitor badges, and provided directions to visitors of the facility.
- Supported other departments with various tasks upon request.
- Provided administrative support such as creating reports, photocopying documents, faxing materials, organizing files.
- Filed documents into both paper filing systems as well as digital files on the computer system.
- Received deliveries and ensured that items were properly signed off on delivery forms before being distributed to their proper locations within the building.
- Organized conference rooms for meetings and events.
- Signed for packages, recorded deliveries and distributed to personnel.
- Completed basic bookkeeping and document filing.
- Handled incoming and outgoing mail and packages.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided administrative support including photocopying, faxing, and filing.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Springfield Central High School
Springfield, MA06-2024
Skills
- Problem-Solving
- Written Communication
- Organization and Time Management
- Microsoft Office
- Multitasking
- Verbal Communication
- Organization
- Time Management
- Recordkeeping
- Calm Under Pressure
- Excellent Communication
- Project Planning
Certification
- Driver Licenses
Languages
English
Full Professional
References
References available upon request.
Timeline
Admin Assistant /Front Receptionist
New England Farm Workers
01.2024 - 04.2024
High School Diploma -
Springfield Central High School
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