Summary
Overview
Work History
Skills
Timeline
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Lupita Moya

Customer Service
8403 Laurel Bend San Antonio,TX

Summary

Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Dental Patient Coordinator

Family Dentistry from the Heart San Antonio
05.2011 - 07.2023
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Acted as the main point of contact for patients, doctors, and dental staff by closely reviewing dental charts and maintaining high levels of communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.

Skills

Bilingual

Payment Collection

Filing and Recordkeeping

Organizational Skills

Customer Service

Timeline

Dental Patient Coordinator

Family Dentistry from the Heart San Antonio
05.2011 - 07.2023

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Lupita MoyaCustomer Service