Lupita Rios
Whittier,NC
Summary
Driven and empathetic professional with a track record of enhancing call management efficiency and patient service at Montes Medical Group. Excelled in data entry and telephone etiquette, significantly improving appointment scheduling accuracy. Demonstrated exceptional ability to maintain professionalism under pressure, ensuring a welcoming environment for both staff and visitors.
Overview
8
8
years of professional experience
Work History
Phone Operator
Montes Medical Group
08.2019 - Current
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Scheduled and confirmed appointments for both company personnel and visitors.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Referrals status/ Medication /refill
Medical Assistant
Central City Community Health Center
06.2016 - 07.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
GED -
UEI College - Cerritos
Cerritos, CA06.2016
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Information assistance
Languages
English
Timeline
Phone Operator
Montes Medical Group
08.2019 - Current
Medical Assistant
Central City Community Health Center
06.2016 - 07.2018
GED -
UEI College - Cerritos
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