Lupita Rodriguez
Zebulon,NC
Summary
Dynamic food service leader with 15+ years of progressive experience in retail and prepared foods environments. Consistently promoted for exceptional operational management, superior customer service, and rigorous food safety standards. Demonstrated excellence in team leadership, inventory optimization, and process improvement, resulting in enhanced departmental performance and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Department Specialist, Prepared Foods
Weaver Street Market
Raleigh, NC
08.2019 - 11.2024
- Advanced from entry-level clerk to Department Specialist by demonstrating exceptional operational leadership across multiple stations including Food Bar, Coffee Bar, Sandwich & Pizza, and Bakery.
- Implemented comprehensive inventory control systems and vendor coordination processes that improved stock accuracy and reduced food waste by maintaining optimal ordering patterns.
- Trained and supervised staff on food safety protocols while maintaining ServSafe Manager certification, resulting in consistent health inspection compliance and high-quality food standards.
- Served as Manager on Duty with full operational responsibility, overseeing opening procedures and developing successful marketing initiatives that increased department visibility and sales.
Customer Service Representative
Costco CDS
Durham, NC
02.2013 - 02.2018
- Delivered exceptional customer service in a high-volume retail environment by developing strong personalized relationships and maintaining comprehensive product knowledge across departments.
- Collaborated cross-functionally to resolve complex customer issues and provide tailored solutions, significantly improving customer retention and satisfaction.
- Conducted engaging product demonstrations and promotions that effectively increased sales, while utilizing specialized software to manage customer accounts and service requests.
- Consistently exceeded sales quotas through continuous improvement of product expertise and implementation of targeted selling techniques.
Sales Associate
HOME GOODS
Raleigh, NC
03.2012 - 01.2013
- Greeted customers warmly, and maintained extensive knowledge of store promotions, products, and policies to provide exceptional in-person and telephone assistance.
- Created and maintained visually appealing merchandise displays to enhance the customer shopping experience, and drive sales.
- Delivered comprehensive front-end operations, including processing transactions, returns, and exchanges, while maintaining balanced registers and adhering to company policies.
- Collaborated with store management to implement loss prevention strategies, resulting in reduced merchandise shrinkage and improved inventory accuracy across departments.
Deli Department Associate
SAM'S CLUB
, Texas
05.2007 - 06.2012
- Expertly prepared diverse deli offerings including pizza and custom event platters while maintaining rigorous food safety standards and cleanliness protocols.
- Provided personalized customer service and food recommendations, enhancing customer satisfaction and repeat business.
- Actively participated in team meetings to align on department objectives, track project progress, and implement customer feedback improvements.
- Conducted thorough research to resolve discrepancies between vendor invoices and purchase orders, ensuring accurate inventory and financial records.
Skills
- Food Preparation & Presentation
- Inventory Management
- Staff Training & Supervision
- Customer Service Excellence
- Food Safety Compliance
- Retail Operations
- Opening/Closing Procedures
- Team Leadership
- Marketing & Promotion
- Operational management
Certification
Serv-Safe Manager Certified
Timeline
Department Specialist, Prepared Foods
Weaver Street Market
08.2019 - 11.2024
Customer Service Representative
Costco CDS
02.2013 - 02.2018
Sales Associate
HOME GOODS
03.2012 - 01.2013
Deli Department Associate
SAM'S CLUB
05.2007 - 06.2012
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