Luqman Amin
Parlin,NJ
Summary
Dynamic logistics professional with a strong background in operational management and team development. Skilled in optimizing logistics operations and conducting audits to drive process improvements, ensuring regulatory compliance and enhanced customer satisfaction.
Overview
10
10
years of professional experience
Work History
Logistics Manager
Harbor Freight Tools USA
Woodbridge, NJ
10.2022 - Current
- Coordinated warehouse activities, monitoring operations and evaluating staff performance for continuous improvement.
- Streamlined logistics processes to guarantee efficient and timely unloading of products.
- Guided team members in mastering logistics management best practices through structured mentorship and training sessions.
- Assessed logistics processes through detailed audits to uncover inefficiencies and promote effective corrective measures.
- Supervised logistics professionals in the application of coaching techniques to support professional growth and elevate performance standards.
- Monitored replenishment levels and resolved issues promptly to maintain high standards of customer satisfaction.
- Monitored and enforced regulatory compliance in logistics operations, focusing on transportation safety standards and customs requirements.
- Analyzed logistics performance data to uncover potential enhancements and optimize efficiency.
- Analyzed existing processes and established enhanced control systems to significantly improve inventory accuracy.
- Analyzed and restructured storage layouts to achieve significant reductions in warehouse costs.
- Analyzed and adjusted warehouse layout, resulting in improved inventory management and smoother operational processes.
- Conducted interviews and assessments to identify and select top talent for various positions.
Sales Manager
Harbor Freight Tools USA
Flemington, NJ
02.2022 - 10.2022
- Analyzed market trends and developed tailored sales strategies to boost overall sales performance.
- Managed collaborative efforts across departments to improve customer interaction and satisfaction.
- Investigated sales metrics to discern patterns and implement changes for optimal outcomes.
- Developed and implemented training programs for junior sales staff, focusing on best practices and comprehensive product knowledge to drive sales success.
- Analyzed performance metrics and delivered constructive feedback to support ongoing professional development initiatives.
- Resolved customer relations issues effectively, fostering positive experiences and reinforcing customer loyalty.
- Cultivated a results-oriented sales environment by delivering targeted coaching and establishing performance incentives.
- Established clear performance indicators within a metrics-driven sales culture, ensuring ongoing assessment and optimization of team progress.
Sales Supervisor
Harbor Freight Tools USA
Flemington, NJ
07.2020 - 01.2022
- Monitored team dynamics and facilitated coaching programs to ensure consistent attainment of sales objectives.
- Led interactive training sessions that deepened product expertise and optimized sales strategies for team members.
- Evaluated sales data to uncover key trends, informing and optimizing strategic planning and execution efforts.
- Established efficient inventory management protocols to maintain accurate stock records and improve product availability.
- Conducted detailed analysis of customer feedback data, focusing on refining service offerings and improving satisfaction.
Logistics Supervisor
Harbor Freight Tools USA
Flemington, NJ
01.2020 - 06.2020
- Directed daily logistics activities to facilitate on-time delivery and uphold customer satisfaction standards.
- Analyzed existing workflows and introduced targeted improvements to elevate overall warehouse efficiency.
- Guided team members in mastering inventory management techniques and safety protocols to ensure operational efficiency and compliance.
- Orchestrated team efforts during peak times, utilizing strategic communication to ensure operational continuity and effectiveness.
- Evaluated and arranged warehouse space to facilitate optimal storage solutions and improve operational workflow.
- Streamlined task assignments and staff schedules to ensure optimal resource management and increased overall productivity.
- Coordinated logistics for loading and unloading activities, focusing on product safety and timely delivery.
- Delivered detailed instruction on job responsibilities, organizational policies, and safety protocols to expedite new staff onboarding.
- Analyzed logistics performance data to uncover potential enhancements and optimize efficiency.
- Monitored and evaluated work areas to eliminate hazards and guarantee optimal operation of safety equipment.
Omni Supervisor
Macys Department Store
Edison, NJ
03.2016 - 01.2020
- Managed operational strategies within omnichannel framework to optimize customer service delivery and logistics efficiency at Macy's.
- Oversaw merchandise readiness processes to meet customer specifications for shipment and in-store collection.
- Oversaw staff hiring and development to ensure effective management of product logistics and to promote a positive work environment.
- Implemented strategies to elevate sales performance and profitability through the achievement of superior omni-channel customer experience benchmarks.
- Managed comprehensive logistics planning and fulfillment execution to improve overall product distribution efficiency.
- Managed partnerships to streamline merchandise flow and incoming receipts, contributing to increased sales and profit margins.
- Directed the receiving and processing of merchandise, maintaining compliance with established back-of-house protocols.
- Optimized customer interactions by focusing on omni customer experience score and omni demand metrics.
- Achieved high levels of customer satisfaction by leading front-of-house staff in effective service delivery for product pickups, returns, and bill payments. Enhanced operational flexibility between at-your-service and curbside operations to streamline processes.
- Led initiatives to achieve service level agreements for curbside pick-up, prioritizing customer safety and punctuality.
- Streamlined return procedures for abandoned BOPs and BOSS orders, enhancing efficiency in handling non-congruent products.
- Developed and maintained productive relationships with team members to support initiatives aimed at elevating Macy's customer experience.
- Coordinated efforts with business administration, asset protection, and merchandising to optimize safety audit processes and RFID program execution.
- Achieved high team performance by effectively managing recruitment and training efforts. Drove team development through targeted coaching and performance evaluations. Coordinated operational activities to align with organizational goals.
- Achieved high team performance through the implementation of effective work strategies. Delivered valuable insights and decision support that enhanced team outcomes. Cultivated a high-performing team culture that surpassed behavioral expectations.
- Investigated and resolved issues to maintain positive client relationships.
- Executed a versatile work schedule in retail, effectively balancing day, evening, holiday, and weekend responsibilities.
- Facilitated initiatives that encourage acceptance and respect, reinforcing relationships and building genuine connections within teams and with external stakeholders.
- Facilitated seamless integration of additional duties into team workflows. Achieved project objectives by effectively managing task assignments. Strengthened team collaboration through proactive support of diverse responsibilities.
- Oversaw merchandise receipt workflows, guaranteeing compliance with back-of-house standards and optimizing operational performance.
- 3. Spearheaded coordination of front-of-house personnel, focusing on delivering superior customer service and streamlining processes for product pickups, returns, and bill payments.
- Developed and maintained strong interdepartmental relationships to support Macy's commitment to exceptional customer experiences.
- Implemented coaching strategies and performance management techniques to enhance team capabilities and achieve organizational goals.
Education
MBA - Mangement
Edexcel
London UKB.com - Commerce
Punjab University
Lahore Pakistan06-2009
Skills
- Shipping and receiving
- Warehouse management
- Operational management
Languages
English
Full Professional
Timeline
Logistics Manager
Harbor Freight Tools USA
10.2022 - Current
Sales Manager
Harbor Freight Tools USA
02.2022 - 10.2022
Sales Supervisor
Harbor Freight Tools USA
07.2020 - 01.2022
Logistics Supervisor
Harbor Freight Tools USA
01.2020 - 06.2020
Omni Supervisor
Macys Department Store
03.2016 - 01.2020
MBA - Mangement
Edexcel
B.com - Commerce
Punjab University