Rozhan Ali
Antioch,TN
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
1
1
year of professional experience
Work History
Barista Trainer
HMSHost
10.2022 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Skills
- Health Codes Compliance
- Sales Proficiency
- Employee Performance Management
- Training Materials
- Coffee Expertise
- Leadership Experience
- Complaint Handling
- Recipe creation
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Barista Trainer
HMSHost
10.2022 - Current
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