Luquan Austin
Medford,NY
Summary
Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments. Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Little Flower children and family service of NY
Wading River , NY
2023.01 - Current
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Maintained inventory records of IT equipment and supplies.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Performed system backups and restores as required.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
Technical Assistant
Slooburn LLC
Medford , NY
2022.02 - 2023.09
- Maintained accurate records of all repairs performed on computers.
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Resolved customer complaints via phone or email in a timely manner.
- Provided technical support to users by troubleshooting hardware and software issues.
Kitchen Assistance/HIV Prevention Counselor
Iris House, Inc
New York , NY
2008.06 - 2019.09
- Initiated referrals for medical care, mental health counseling, substance abuse treatment and other social services as needed.
- Conducted risk assessments with clients to identify their risk factors for acquiring HIV infection.
- Advised clients on safer sex practices such as condom use, abstinence and needle exchange programs.
- Facilitated workshops related to HIV prevention and sexual health education topics.
- Attended conferences related to the latest advances in HIV prevention research.
- Participated in trainings related to HIV and AIDS awareness initiatives conducted by local agencies.
- Educated at-risk individuals about ways to reduce their risk of contracting or transmitting HIV virus infections.
- Monitored emerging trends in STDs and HIV epidemiology within the target population.
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZSkills
- Issue Resolution
- Application support
- Troubleshooting and diagnosis
- Hardware Repair
- Incident Management
- SOP Development
- Database Maintenance
- Help Desk Software
- Remote Support
- System Administration
- Software Installation
- Software Updates
- User Support
- Technical Support
- Technical Documentation
- Data Security
- Antivirus Software
- Issue Troubleshooting
- Hardware upgrades
- DHCP/DNS Ethernet and Firewall proficient
Certification
- Learn SQL Course certified by codecademy
- Full stack Web Development with react js, angular and nodeJS Instructed by Oak academy team
Timeline
Help Desk Technician
Little Flower children and family service of NY
2023.01 - Current
Technical Assistant
Slooburn LLC
2022.02 - 2023.09
Kitchen Assistance/HIV Prevention Counselor
Iris House, Inc
2008.06 - 2019.09
Bachelor of Science - Computer Science
University of Phoenix
- Learn SQL Course certified by codecademy
- Full stack Web Development with react js, angular and nodeJS Instructed by Oak academy team
Similar Profiles
Michelle CurryMichelle Curry
Back up Care Provider at Little Flower Family And Children ServicesBack up Care Provider at Little Flower Family And Children Services
Fidelia SolisFidelia Solis
Assistant Manager at Little Flower Children And Family Services Of N.Y.Assistant Manager at Little Flower Children And Family Services Of N.Y.
KUDA MUNANGATIKUDA MUNANGATI
Program Consultant/Grants Administrator at Government Of Alberta (Children And Family ServiceProgram Consultant/Grants Administrator at Government Of Alberta (Children And Family Service