Lura Farthing

. Assist patients in understanding insurance coverage and benefits.

. Explain payment options and payment plans.

. Educate patients on financial assistance programs.

. Verify insurance benefits and eligibility.

• Reviewed and solved account and billing discrepancies.
• Trained new employees
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
• Resolve all billing issues.
• Customer service.
• Processed payment via telephone.
• Handled account payments and provided information regarding outstanding balances.
• Reconciled accounts receivable to general ledger.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from insurance companies.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
• Collected payments and applied to patient accounts.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Collaborated with production staff to establish and meet quality standards

• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
• Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.

• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with front office to check proper billing information.
• Assisted in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
• Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
• Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
• Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
• Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.