Lura Lomsdale
Topeka
Summary
Versatile professional with a proven track record at the State of Kansas - KDHE/DHCF, enhancing eligibility processes and customer service. Expert in Medicaid application processing and adept in effective communication, I've significantly reduced errors and streamlined services. Skilled in Microsoft Office and known for adaptability, my contributions foster continuous improvement and compliance.
Detail-oriented and compassionate individual with keen ability to understand and address client needs. Familiar with eligibility criteria and regulatory requirements, adept at data entry and case management. Committed to ensuring clients receive necessary support and benefits.
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.
Overview
10
10
years of professional experience
Work History
Eligibility Professional
State of Kansas - KDHE/DHCF
03.2020 - Current
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of consumer interactions, ensuring accuracy and confidentiality of sensitive information.
- Streamlined application process for consumers by implementing efficient case management techniques, improving overall service.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Supported continuous improvement initiatives within the agency through active participation in training sessions and workshops.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
School Bus Driver
Kansas Central School Bus
06.2018 - 02.2020
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured compliance with local traffic laws as well as district policies for student transportation services.
Office Administrator
Cornerstone Community Church
08.2017 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
Surveillance Supervisor
Prarie Band Potowatomi Casino & Resort
09.2014 - 08.2017
- Implemented innovative solutions to enhance overall system performance while maintaining strict adherence to budgetary constraints.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Promoted employee development with ongoing feedback, coaching sessions, and performance evaluations for all members of the surveillance team.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
Education
No Degree - Biology
Langston University
Langston, OKCertificate - Medical Assistant
Colorado Technical University
North Kansas City, MO05-2004
High School Diploma -
Winfield High School
Winfield, KS05-1999
Skills
- Medicaid application processing for Elderly & Disabled, Nursing Facility, HCBS, and Family Medical
- Eligibility Determination
- Effective communication skills
- Referral coordination
- Microsoft office including Word, Excel, PowerPoint, Outlook
- Adaptability and flexibility
- Telephone etiquette
- Task prioritization
- Documentation and reporting
- Policy interpretation
- Research skills
- Written communication
Timeline
Eligibility Professional
State of Kansas - KDHE/DHCF
03.2020 - Current
School Bus Driver
Kansas Central School Bus
06.2018 - 02.2020
Office Administrator
Cornerstone Community Church
08.2017 - 02.2020
Surveillance Supervisor
Prarie Band Potowatomi Casino & Resort
09.2014 - 08.2017
No Degree - Biology
Langston University
Certificate - Medical Assistant
Colorado Technical University
High School Diploma -
Winfield High School
Similar Profiles
Allison MyerAllison Myer
Senior Administrative Specialist at KDHE, State Of KansasSenior Administrative Specialist at KDHE, State Of Kansas
Ashlyn McCarterAshlyn McCarter
Eligibility Specialist at State of Kansas - KDHEEligibility Specialist at State of Kansas - KDHE
Gail TibbitsGail Tibbits
State Eligibility Consultant at State of KansasState Eligibility Consultant at State of Kansas