Lurdes Irizarry
Campbell
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
10
10
years of professional experience
Work History
Intake Coordinator/Psychotherapist
Calm Seas Psychothearpy
05.2024 - Current
- Provided excellent customer service to patients and family members during the intake process.
- Evaluated client progress regularly, adjusting treatment plans as necessary based on changing needs or circumstances.
- Developed personalized treatment plans to address each client''s specific needs, leading to improved mental health outcomes.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Established a safe and supportive environment for clients, fostering open communication and trust during therapy sessions
Supply Sergeant
United States Army
06.2019 - 12.2024
- Manage the company property book valued at $18,650,000.00
- Mentor and train Soldiers in logistical operations
- Plan or implement material flow management systems to meet production requirements utilizing the Global Combat Support System (GCSS)
- Spearheaded process improvement initiatives that led to increased productivity within the team while maintaining high accuracy levels in tasks performed.
- Facilitated communication between key stakeholders involved in procurement activities through clear documentation practices.
- Evaluated supplier performance periodically, ensuring adherence to quality standards and delivery timelines.
- Managed and maintained accurate records of all incoming and outgoing supplies, creating a reliable database for reference
- Improved supply chain efficiency by streamlining inventory management processes.
Practicum Student
Child and Family Services (Domestic Violence Shelter)
01.2023 - 05.2023
- Streamlined documentation processes by implementing effective note-taking strategies that captured essential details of each call.
- Enhanced caller well-being by providing empathetic and supportive counseling services.
- Supported diverse client populations, demonstrating cultural competence and sensitivity throughout each interaction.
- Advocated for clients'' needs when connecting them with outside resources or agencies, ensuring they received appropriate assistance.
- Improved caller satisfaction by quickly assessing needs and offering appropriate resources.
Mortuary Affairs Specialist
United States Army Reserve
03.2015 - 06.2019
- Processed remains of fallen heroes with dignity, honor, and respect
- Lead and guide Soldiers through warrior tasks and drills
- Provided or arranged transportation between sites for remains
- Managed a team of five Soldiers
Crisis Counselor
Crisis Text Line
10.2018 - 02.2019
- Encourage texters to express their feelings and discuss ongoing events to help them develop insight on situations, relationships, or themselves
- Guide texters in the development of coping mechanisms or safety plans
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Admissions Assistant
Charter College
09.2017 - 05.2018
- Answered phones, called prospects and handled initial email contacts for applicants.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
Customer Service Associate I
Heritage Bank
01.2017 - 09.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Senior Teller
First Convenience Bank
11.2015 - 12.2016
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs
- Received Ambush Elite twice in the district (Top teller in Operations and Sales)
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Answered phone and email inquiries on banking products.
Education
Master of Arts - Social Work; Mental Health and Substance Abuse, Certificate in Military Social Work
University of Texas at Arlington
Arlington, Texas12.2024
Bachelor of Science - Psychology
Drury University
Springfield, Missouri08.2019
Skills
- Management
- Hotel, bank, and military management
- Strong communication
- Decision-making
- Delegation
- Effective problem-solving
- Effective written and oral communication
- Active listening
- Presentation skills
- Clarity and confidence
- Leadership
- Relationship building
- Employee motivation
- Conflict management
- Follow-up skills
- Appointment scheduling
Timeline
Intake Coordinator/Psychotherapist
Calm Seas Psychothearpy
05.2024 - Current
Practicum Student
Child and Family Services (Domestic Violence Shelter)
01.2023 - 05.2023
Supply Sergeant
United States Army
06.2019 - 12.2024
Crisis Counselor
Crisis Text Line
10.2018 - 02.2019
Admissions Assistant
Charter College
09.2017 - 05.2018
Customer Service Associate I
Heritage Bank
01.2017 - 09.2017
Senior Teller
First Convenience Bank
11.2015 - 12.2016
Mortuary Affairs Specialist
United States Army Reserve
03.2015 - 06.2019
Bachelor of Science - Psychology
Drury University
Master of Arts - Social Work; Mental Health and Substance Abuse, Certificate in Military Social Work
University of Texas at Arlington
Similar Profiles
Kimberly PorterKimberly Porter
Support Group Facilitator at Calm WatersSupport Group Facilitator at Calm Waters
Bella PhotchamalBella Photchamal
Remedial Massage Therapist at Holiday Calm Health and Wellness ClinicRemedial Massage Therapist at Holiday Calm Health and Wellness Clinic
ZAFAR AFSAR SHAIKHZAFAR AFSAR SHAIKH
Data Analyst Intern at Calm Cloud IT SolutionsData Analyst Intern at Calm Cloud IT Solutions