Lurdes Lozano

• Exercised leadership capabilities by successfully motivating and inspiring others.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Followed all company policies and procedures to deliver quality work.
• Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
• Evaluated and settled complex insurance claims in strict timeframes.
• Contact with insurance carriers to discuss policies and individual patient benefits.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Communicated effectively with staff members of operations, finance and clinical departments.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Researched and resolved billing discrepancies to enable accurate billing.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.
• Used data entry skills to accurately document and input statements.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Monitored outstanding invoices and performed collections duties.
• Audited and corrected billing and posting documents for accuracy of IL Early Intervention payments.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Acted as first point of contact and set appointments for prospective clients.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Handled account payments and provided information regarding outstanding balances.
• Collaborated with customers to resolve disputes.
• Created improved filing system to maintain secure client data.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Achieved insurance pre-authorizations to enable timely patient procedures.

• Conducted staff meetings to relay general information or to address specific topics.

• Troubleshot minor problems and reported larger technical issues.

• Assisted with new hire orientation and employee training.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Provided efficient and courteous service to customers at all times.

• Participated in ongoing training to enhance own job skills and knowledge.